Enrollment Advisor

1 month ago

Tampa, Florida, United States Achieve Full time

Job Description

As an Enrollment Advisor , you'll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal finance solutions. You'll help guide our members through their financial journey to find the best solutions that meet their needs like debt resolution and personal or loans. With exceptional on-the-job training, continuous education, and a variety of growth opportunities, we empower you to grow a career you love on a team that's driving our mission forward.

Start Date: September 3, 2024

What you'll do:

Communicate with prospective clients via phone calls regarding consolidation loans, debt settlement, bankruptcy, consumer credit counseling, and other debt management options
Complete a high volume amount of outbound dials daily
Advise prospective consumers on products while following a provided script to achieve solution-based sales
Utilize lead management tools to track each interaction and progression of lead assignments
Adhere to compliance and quality standards of the position
Complete regular certification to maintain sales efficacy to meet company compliance needs
Follow outlined lead management guidelines to establish contact
Meet minimum standard requirements measured through personal scorecard results
Achieve daily efficiency metrics related to schedule adherence/conformance

Qualifications:
Qualifications

What you'll bring:

Previous or current inbound or outbound call center experience
One to three years of sales, collections, retention, and/or customer service experience preferred
Availability to work at least 1 weekend day (Saturday OR Sunday)
One to two years of meeting performance sales goals is a plus
General knowledge of financial service products (i.e. credit cards, personal loans, student loans)
Meet shift-bid scheduling requirements to maintain proper staffing needs
A history of successfully exceeding company goals in a fast-paced work environment
Strong listening skills with the ability to understand and influence
Solid computer skills with experience effectively managing a CRM
The drive to succeed, but not at the client's expense
Experience with discovering consumer needs to elicit more information to offer solution-based

Additional Information
Achieve well-being with:
Hybrid and remote work opportunities
401 (k) with employer match
Medical, dental, and vision with HSA and FSA options
Competitive vacation and sick time off, as well as dedicated volunteer days
Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
Up to $5,250 paid back to you on eligible education expenses
Pet care discounts for your furry family members
Financial support in times of hardship with our Achieve Care Fund
A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups

Join Achieve, change the future.

At Achieve, we're changing millions of lives.

From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you'll get to be a part of their journey to a better financial future. We're proud to have over 3,000 employees in mostly hybrid and 100% remote roles across the United States with hubs in Arizona, California, Florida, and Texas. We are strategically growing our teams with more remote, work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job—it's a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.

**Attention Agencies & Search Firms: **We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve's Talent Acquisition leader.

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