IT Support Specialist

2 weeks ago

Tampa, United States GuidePoint Security Full time

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation's top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.

***This role will spend 2-3 days a week onsite in the Tampa office and the other days will be remote.

IT Support Specialists at GuidePoint Security enjoy working on the cutting edge of Information Technology and Information Security. They are self-driven technology fanatics who consistently tinker, tweak, learn and improve. Tasks range from provisioning OSX laptops, to implementing automation processes via remote management software to working with two-factor authentication for remote access. The ideal candidate thrives in a fast-paced, technology-centric environment, enjoys challenges with new technologies (Cloud and Mobile), streamlining traditional operations (Workstation build and maintenance) and takes pride in enabling our employees with technology.

Roles & Responsibilities:Responsible for provisioning, deploying, configuring, monitoring, and supporting the following:

  • Provide technical support at a Tier 1 level.
  • Ability to accurately and consistently document necessary information that is easily digested by other people (Wiki articles, procedural documentation, technical briefings)
  • Demonstrate strong interpersonal and verbal communication skills
  • Demonstrate ability to provide exceptional customer service to the GuidePoint user base

    Experience Requirements:
  • Associate's degree in a relevant discipline or equivalent experience
  • 1+ years of help desk experience supporting 100+ seats
  • 1+ years Windows administration and troubleshooting required
  • Mac administration or troubleshooting background is a plus
  • Professional certifications such as A+, Network+, Security+, MCSE, CCNA, VCP
We use Greenhouse Software as our applicant tracking system and Free Busy for HR screen request scheduling. At times, your email may block our communication with you. Please be sure to check your SPAM folder so that you don't miss updates on your application.

Why GuidePoint?GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1000 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 4,200 customers.

Firmly-defined core values drive all aspects of the business, which have been paramount to the company's success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity.

This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation.

Some added perks....
  • Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
  • 100% employer-paid medical premiums (employee only $0 deductible and HSA plans) along with 75% employer-paid family contributions
  • 100% employer-paid dental premiums (employee only) along with 75% employer-paid family contributions
  • 12 corporate holidays and a Flexible Time Off (FTO) program
  • Healthy mobile phone and home internet allowance
  • Eligibility for retirement plan after 2 months at open enrollment
  • Pet Benefit Option

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