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Talent Management Specialist

2 months ago

Tampa, Florida, United States ExtensisHR Full time

About Us:

ExtensisHR is a leading Professional Employer Organization (PEO) in the United States, recognized for our rapid growth in the Northeast. We are eager to welcome skilled professionals who are passionate about making a significant impact in the Human Resources Outsourcing (HRO) sector. Join us as we strive to simplify HR processes and enhance the workplace experience for our clients. Our comprehensive services encompass HR management, benefits administration, payroll processing, compliance, and employee relations, managing over $1 billion in employment-related costs annually.

Your Role:

As the primary liaison for our client companies, you will serve as both a relationship manager and a strategic HR partner.

Key Responsibilities:

Client Engagement

  • Provide a complete range of HR services to designated client stakeholders, becoming their trusted advisor for HR and benefits-related inquiries.
  • Act as the first point of contact for worksite administrators, addressing and resolving escalated client inquiries regarding payroll, benefits, and policies.
  • Coordinate solutions from various departments to ensure prompt responses to client requests.
  • Oversee compliance services, including scheduling and tracking mandatory training, and assist clients in implementing HR policies and employee handbooks.
  • Support clients in achieving strategic HR goals related to performance management, compensation strategies, talent acquisition, and employee development.
  • Facilitate the onboarding process for new clients, collaborating closely with sales, operations, payroll, and benefits teams.
  • Maintain and strengthen relationships with clients to foster loyalty and success.
  • Assist employees in utilizing resources available on the Client Portal as needed.
  • Elevate issues to the Senior Director or VP of HR when necessary.

Talent Development

  • Deliver training programs, including both in-person and online sessions, tailored to client needs.
  • Advise clients on recruitment strategies and provide access to job boards and assessment tools.
  • Assist clients in crafting and maintaining accurate job descriptions.
  • Enable clients to effectively utilize tools for goal setting and performance evaluations.

Benefits Advisory

  • Collaborate with the Extensis Benefits team to guide clients in selecting and managing employee benefits packages.
  • Lead client communications during annual open enrollment periods.
  • Advise clients on compliant choices regarding health, dental, vision, and other employee benefits.
  • Act as a liaison for clients in managing Workers Compensation claims and Leaves of Absence.

Employee Relations & Compliance

  • Educate clients on best practices for addressing employee concerns and performance issues.
  • Provide guidance on sensitive matters such as performance management and terminations.
  • Conduct investigations and document findings as necessary.
  • Assist clients in maintaining proper documentation and processes.
  • Prepare compliance reports related to Equal Employment Opportunity (EEO) regulations.
  • Stay informed on relevant legislation affecting clients and the organization.
  • Engage with senior HR leadership and legal counsel as needed.

Leadership & Documentation

  • Serve as a subject matter expert in designated areas, providing support and resources to colleagues.
  • Document client interactions and sensitive matters in accordance with best practices.
  • Utilize company systems effectively, including Microsoft Office and Client Relationship Management tools.

Qualifications:

Education:

  • Bachelor's degree required; advanced studies in business, HR, or employment law preferred.
  • PHR or SPHR certification is a plus.

Experience:

  • A minimum of four years of experience as an HR Generalist, HR Manager, or HR Business Partner in a multi-client environment.
  • Experience in employment law and PEO settings is highly desirable.

Skills:

  • Strong knowledge of federal and state employment laws.
  • Proven ability to work efficiently in a remote setting.
  • Excellent verbal and written communication skills.
  • Effective negotiation and conflict resolution abilities.
  • Strong presentation and consultative skills.
  • Client-focused with a problem-solving mindset.
  • Ability to navigate structured processes while managing ambiguity.
  • Team-oriented with a strong work ethic and high ethical standards.

What We Offer:

At ExtensisHR, we value the well-being of our employees and strive to provide a balanced work-life experience. Our comprehensive benefits package includes:

  • Competitive compensation reflecting your contributions.
  • Generous Paid-Time Off program, including volunteer days.
  • Access to group medical, dental, vision, and life insurance from day one.
  • Pretax spending accounts for health and dependent care expenses.
  • Extensive professional development opportunities.
  • Employee discounts in various retail and entertainment sectors.
  • A vibrant workplace culture with community outreach initiatives.
  • Complimentary refreshments when working in the office.

ExtensisHR is dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.