Dedicated Client Service Partner
1 month ago
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply
Our people make all the difference in our success.
**External applicants must have prior Cigna Implementation experience
** Candidate must be able to work in-person at the client location Tuesday, Wednesday and Thursday with work at home days on Monday and Friday.
** Client location is in Coraopolis, PA 15108
** Some travel anticipated
Is service your passion? Do you enjoy problem solving and helping others achieve the best outcome? We are looking for a dedicated specialist to provide exemplary customer and client service of our Cigna provider network, products, benefits, and claim processes. As the Client Account Support Analyst - you can take your career to the next level and have regular opportunities to present your big ideas. Want to make a difference?
How you'll make a difference:
As the Client Account Support Senior Analyst - you're an extension of the Cigna Account Management team. You have a critical role applying your relationship management skills to develop a partnership with a key client as our liaison, and bringing key insights and program delivery opportunities to the Account Management Team's strategy discussions to ensure we continue to provide solutions that exceed service expectations to access care.
Here's more of what you'll do:
- Deliver hands-on, dedicated, personalized support to the Client, their vendor(s), their employees, and the Benefits Team for a large national client.
- Respond to, own and assist with escalated, complex issues and inquiries from the Client's benefits delivery team, vendor(s) and/or the employees. Including but not limited to complex claims, authorizations, denials, appeals, incentive issues, transition of care, etc.
- Provide education and guidance around plan offerings, benefit optimization, steerage, as well as tool and resource navigation. This may include lunch and learn sessions, presentations, or general communication development in alignment with client's programs and services , incentives, discount programs, flexible spending accounts (HSA/HRA/FSA), etc.) offered
- Work closely with the Benefits team to manage new hire onboarding and open enrollment/health fair support
- Assist with onsite client wellness activities
Qualifications:
- Bachelor's degree or equivalent related work experience
- Previous Cigna healthcare experience with large national client required
- Professional experience in insurance, healthcare, managed care or related industry
- Client facing experience preferred
- Ability to manage multiple priorities and deadlines independently and pro-actively
- Ability to negotiate, manage expectations and creatively problem-solve effective client and vendor solutions
- Ability to pivot seamlessly from customer interaction to client and vendor level updates, communication, and coordination
- Excellent presentation skills.
- Previous success in delivering Customer, Vendor and Client communications
- Travel may be expected, as needed
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
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