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Client Services Representative
2 months ago
Position Type:
Full-time/Contract
Location:
Hybrid Role
Duration:
12 Months (Temp to Perm)
Schedule:
8am - 11pm
Training:
Conducted online with a requirement to be onsite thereafter.
Key Responsibilities:
- Deliver comprehensive analytics and reporting services aimed at enhancing and automating client processing systems.
- Manage moderate to complex client issues, ensuring effective resolution.
- Advise various organizational units to guarantee timely service delivery and issue resolution.
- Collaborate with teams to address and resolve problems efficiently.
- Engage in product development, enhancements, and system testing to maintain the integrity of high-value transaction processing.
- Resolve intricate problems by leveraging a deep understanding of system intricacies.
- Combine specialized knowledge with industry standards to provide effective solutions to both internal and external clients.
- Support junior client processing roles and oversee their work allocation and quality checks.
- May involve supervisory review, training, and approval responsibilities.
- Contribute to the achievement of team objectives.
A Bachelor's degree or equivalent experience is required, along with 5-7 years of relevant work experience preferred. Experience in brokerage processing is advantageous.
