Service Coordination Specialist

2 weeks ago


Pittsburgh, Pennsylvania, United States Hobart Service Full time

Company Overview

Hobart Service, a division of Illinois Tool Works, has a longstanding tradition of excellence in delivering superior solutions for Commercial Food Equipment Service. With a dedicated team of over 1,700 professionals across the nation, we are proud to serve as trusted partners to our clients. Our commitment to exceptional customer service, community engagement, and adherence to the core values of Integrity, Simplicity, Trust, Respect, and Shared Risk, as established by ITW, defines our approach.

Job Title: Dispatcher

Job Description

The Dispatcher plays a crucial role in ensuring the seamless operation of service delivery. This position involves regular communication with district personnel and ongoing interaction with customers and external partners, requiring outstanding interpersonal abilities to nurture positive client relationships. Additionally, the role may include managing sensitive information where confidentiality is essential for operational integrity.

Key Responsibilities

  • Respond to incoming service requests via telephone and accurately document customer information in the system.
  • Schedule service appointments for technicians, providing essential details and prioritizing tasks accordingly.
  • Oversee follow-up procedures for parts ordered by technicians to guarantee customer satisfaction in alignment with company standards.
  • Perform administrative tasks, including assisting with inventory management, addressing customer inquiries, and supporting supervisory staff.
  • Collaborate with customers regarding estimates, pricing for new equipment, and updates on service completion.
  • Conduct follow-up communications with customers post-service to ensure satisfaction and promote service agreements.
  • Assist with invoicing, third-party billing, service scheduling, and repair estimates.

Qualifications

Ideal candidates for this position should possess:

  • A High School diploma, GED, or equivalent qualification from a vocational or trade institution.
  • A minimum of 1 year of experience in high-volume dispatching or a similar field.
  • The ability to effectively manage multiple priorities.
  • Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
  • Strong verbal and written communication skills.

Physical Requirements

  • Extended periods of sitting and engaging in phone communication.
  • Potential for overtime as required.

Why Choose Us?

  • Competitive salary and benefits package.
  • Comprehensive insurance coverage with reasonable premiums.
  • Generous vacation and holiday leave.
  • 401K plan with company matching contributions.
  • Diverse training opportunities, including on-the-job, online, and classroom training.
  • Provision of service vehicle, uniforms, and safety equipment.
  • A strong emphasis on maintaining a safety-conscious work environment.


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