Desk Side Project Technician

1 month ago


Wilmington, Delaware, United States Nemours Full time
Nemours Children's Health System Research team is seeking a Desk Side Project Technician. The Desk Side Project Technician's role is to provide daily on-premises operational support and maintenance for the Research Departments equipment, including end-user devices, peripherals, and other related desktop technologies that require hands-on support. This position will install, repair, upgrade, replace, and maintain hardware, software, and peripheral equipment. Support responsibilities include the configuration and deployment of PCs and laptops, support for locally installed software, and tracking of Research application software licenses. The Desk Side Project Technician will provide daily technical support for data exchange between Nemours Research Associates and external collaborators.

The Desk Side Project Technician role will receive customer incident and request tickets from the Enterprise Service Desk via ServiceNow. This role will provide timely hands-on support for Research faculty, staff, and the applications used by the Research Department. The Desk Side Project Technician will work collaboratively with technical counterparts in the Information Technology Department to provide exceptional customer service, have a strong understanding of Operating Systems, and be able to work in a demanding research environment.

Primary Responsibilities:

Facilitate device setup for new staff and collect equipment during associate offboarding. Adhere to asset management processes to ensure accurate tracking of research asset inventory from receipt to configuration and ultimately delivery of assets including adhering to the Asset Disposal policy. Ability to configure and support PCs, peripherals, laptops, printers, scanners, Windows 10/11, MacOS, iOS, and Linux-based Operating Systems (SAS, R, etc.). Coordinate and facilitate support services for mobile devices and cellular phones via partner service providers. Engage and coordinate with hardware and software vendors to repair/support research instrumentation and non-standard research technology components. Track and maintain Research application licenses to ensure license are retired and renewed as necessary. Order and track software/hardware orders in the Nemours Oracle ERP platform. In coordination with principal investigators, assist with the vetting and approval process for new hardware and software requests. Provide on-premises support for all Nemours locations as assigned. Perform equipment relocation as needed. Create and maintain troubleshooting support documentation, work instructions, and standard operating procedures to provide clear workflows and repeatable quality outcomes.
Qualifications:
  • Minimum one year of technical support experience required; 3 years preferred
  • Associate's degree required


  • Wilmington, Delaware, United States Melton Electric Co Inc Full time

    Job OverviewWe are currently in search of skilled Electrical Technicians specializing in commercial projects.This role involves working with various electrical systems and ensuring compliance with industry standards.Key Responsibilities:Perform installation and maintenance of electrical systems and components.Set up different types of raceway and cable...


  • Wilmington, Delaware, United States A3 Staffing Solutions Full time

    Job OverviewPosition: Technical Support SpecialistSchedule: Part-time, 2 days per weekExperience Required: VOIP proficiencyThis role may expand based on client requirements, but currently, it is limited to 2 days per week. Please ensure this schedule aligns with your availability.Key Responsibilities:Provide support for Windows operating systems and...


  • Wilmington, Delaware, United States International Flavors & Fragrances Full time

    Job SummaryAs a Subject Matter Expert (SME) in capital project cost control, you will be responsible for ensuring the accuracy and reliability of cost estimates and forecasts for capital projects. Your expertise will be crucial in identifying potential risks and opportunities, and in providing guidance and coaching to project teams.Key ResponsibilitiesLead...


  • Wilmington, Delaware, United States CDR Companies Full time

    Job SummaryCDR Maguire Inc., a national multi-disciplinary engineering firm, is seeking a skilled Transportation Construction Inspector to join our team. As a key member of our project management team, you will be responsible for ensuring compliance with contract documents and overseeing the construction process.Key ResponsibilitiesCompliance and Quality...


  • Wilmington, Delaware, United States EMPLOYEEPHARM - NHRMC Employee Pharmacy Full time

    Job SummaryThe Pharmacy Technician I plays a vital role in the healthcare team at EMPLOYEEPHARM - NHRMC Employee Pharmacy, collaborating with other team members to provide optimal care. This position requires a strong commitment to delivering exceptional patient experiences and upholding the highest standards of quality care.Key ResponsibilitiesCollaboration...


  • Wilmington, Delaware, United States Par Pacific Full time

    Position OverviewA Laboratory Technician at a dynamic Energy Firm. Reporting directly to the Laboratory Manager, your specific duties will encompass the following areas:Ensure all instruments are calibrated and functioning correctly.Support the technical services team on various projects.Assist in the management and operation of the laboratory.Evaluate...


  • Wilmington, Delaware, United States Nemours Full time

    Overview:The Patient Care Technician role involves supporting the daily operations of the patient care unit while collaborating with the healthcare team to deliver exceptional patient care under the supervision of a Registered Nurse.Position Details:This is a full-time position requiring 60 hours biweekly, with rotating shifts that include both day and night...


  • Wilmington, Delaware, United States DelDOT Full time

    Overview Bellevue State Park, a historic estate transformed into a recreational area, is seeking a dedicated Facilities Maintenance Technician. This role is pivotal in ensuring the upkeep and functionality of park facilities, infrastructure, and equipment. The park features a variety of amenities, including horse stables, a scenic pond, and walking...

  • IT Support Specialist

    2 weeks ago


    Wilmington, Delaware, United States Ferno-Washington, Inc Full time

    Job SummaryFerno-Washington, Inc is seeking a highly skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to employees globally, troubleshooting hardware and software issues, and maintaining the integrity of our IT systems.Key ResponsibilitiesTechnical Support: Provide...


  • Wilmington, Delaware, United States Delaware State Gov Full time

    Position Overview: As a Facilities Maintenance Technician with the Delaware State Government, you will be responsible for ensuring the upkeep and functionality of various building systems. Key Responsibilities: Conduct routine and complex maintenance tasks on both interior and exterior structures. Execute restoration and renovation projects to enhance...


  • Wilmington, Delaware, United States gpac Full time

    A highly established and growing local Mechanical Company is looking to fill Ammonia Refrigeration Technician positions. Excellent benefits, competitive compensation, and opportunities for professional development.Competitive PayExcellent Benefits- some of the best in the industryProfessional GrowthGreat company cultureKey Responsibilities: Perform...


  • Wilmington, Delaware, United States Nemours Foundation Full time

    Position Overview:The role of the Patient Care Technician involves supporting the daily operations of the patient care unit and assisting the healthcare team in delivering essential patient care activities, under the supervision of a Registered Nurse. This part-time position requires a commitment of 24 hours per week, with a schedule that includes rotating...


  • Wilmington, Delaware, United States Nemours Children's Health Full time

    Position Overview Nemours Children's Health is in search of a Patient Care Technician to become a vital member of our dedicated team. This role involves working within our Day Medicine unit and is designed for full-time engagement, comprising 32 hours per week. The schedule includes varying shifts and days from Monday to Friday, encompassing both daytime and...


  • Wilmington, Delaware, United States Nemours Children's Health Full time

    Job Overview Nemours Children's Health is in search of a dedicated Patient Care Technician for our specialized care unit. This is a full-time role, requiring 60 hours biweekly, with rotating shifts, including every third weekend and every other holiday. The individual in this position will be responsible for: Supporting the daily operations of the patient...

  • Forestry Technician

    1 month ago


    Wilmington, Delaware, United States Forest Service Full time

    Serves as an experienced firefighter on a hand crew or other related fire suppression crews performing fire suppression and/or fuels management duties under the most adverse conditions of climate, fuels, and terrain. Performs the duties of a fully qualified chain saw operator and chainsaw repair technician. Is certified in the use of helicopter long lines....


  • Wilmington, Delaware, United States All Jobs Full time

    Job OverviewThis role is responsible for providing exceptional vision care to patients, ensuring a seamless experience from start to finish. As an Ophthalmic Assistant, you will work closely with our team of ophthalmologists to provide chair-side assistance, perform diagnostic tests, and administer treatment as needed.Key ResponsibilitiesCommunication and...


  • Wilmington, Delaware, United States EMCOR Government Services Full time

    Job Title: Residential Service TechnicianDepartment: Service DivisionReports to: Residential Service SupervisorCompensation: Hourly, based on experienceExperience Required: Minimum 2 Years Overview:The primary function of this role is to maintain and repair HVAC systems and ductwork for residential and light commercial applications. The technician will work...


  • Wilmington, Delaware, United States The Azek Company Full time

    Job Summary:The Azek Company is seeking a skilled Maintenance Technician II/III to join our team. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our manufacturing equipment and facilities.Key Responsibilities:Equipment Maintenance: Perform routine maintenance and repairs on manufacturing equipment,...


  • Wilmington, Delaware, United States DelDOT Full time

    Job SummaryA skilled Maintenance Technician III with DelDOT performs advanced-level maintenance, repair, and restoration activities on physical plant structures, systems, and equipment to ensure efficient operation. This role requires expertise in various trades fields, including plumbing, carpentry, painting, and HVAC.Key ResponsibilitiesPerform routine and...


  • Wilmington, Delaware, United States Herc Rentals Full time

    Position OverviewAs an Environmental Equipment Technician, you will be responsible for the safe transportation, loading, and unloading of various equipment. Your role will involve the professional installation and removal of systems related to Air Conditioning, Dehumidification, Heating, Air Purification, and Ventilation. This position offers the chance to...