Field Action Bulletin Owner

1 month ago

Milford, Connecticut, United States General Motors Full time

Description
Work Arrangement:

  • Hybrid: This position does not require an employee to be on-site full-time to perform most effectively. This position requires an employee to be onsite in Warren, MI three days per week, at minimum.
  • This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

The Role:
The Customer Care and Aftersales (CCA) Field Action Bulletin Owner is responsible for writing and editing field action bulletins and customer letters. This position involves working with Product Investigators, Execution Leads, Engineering, Service Engineering, and Brand Quality.
What You'll Do:

  • Write, edit, and acquire legal approval on field action bulletins, including Safety, FMVSS Noncompliance, Product Emission, Customer Satisfaction, Service Update, Special Coverage bulletins, and customer letters for field actions.
  • Field Action data reporting for broader organization
  • Communicate launch of field action to internal personnel and to dealerships and respond to dealer inquiries about field action bulletins.
  • Send GlobalConnect messages including the bulletin, customer letter, Frequently Asked Questions, and a VIN list on all field actions, as required.
  • Work with the Technical Writer to acquire the service procedures and labor times.
  • Work with Parts Alert Coordinator to confirm part readiness and part language prior to launching bulletin.
  • Work with warranty team to acquire labor code(s) and ensure labor code(s) are active for launch of bulletin.
  • Send draft bulletin for review to Subject Matter Experts to ensure accurate information. Compile and review all feedback.

Additional Description
Your Skills & Abilities (Required Qualifications):

  • Strong command of the English language and the ability to present, write, and verbally communicate with a variety of different audiences.
  • High level of interpersonal skills to work effectively and efficiently cross-functionally and cross-culturally.
  • Phenomenal teammate with excellent organization skills and attention to detail.
  • Proficient in Microsoft Tools (Word, Excel, Power BI, etc.)
  • Competence to identify unique situations and advance accordingly.
  • Ability to multi-task in a high paced environment and work independently or with other team members.
  • Bachelor's Degree in English, Journalism, Creative/Technical Writing, Computer Science, or equivalent experience.

What Will Give You A Competitive Edge (Preferred Qualifications):

  • Experience using GM data sites (i.e. QDAP)
  • Authoring capability in the General Motors Global Service Authoring (GSA) system.
  • Authoring capability in Arbortext.
  • Work experience with dealer/retailer organization.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
#LI-SR1
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Diversity Information
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire
Equal Employment Opportunity Statement (U.S.)
General Motors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Accommodations (U.S. and Canada)
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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