Director of Enrollment

2 months ago

Miami, Florida, United States Excelon Associates Full time
Director of Enrollment (Remote Team) - Miami, FL

Location Requirement: This position must be based in either Atlanta, GA, or Miami, Delray, or Orlando, FL.

The Director of Enrollment is responsible for overseeing a remote team of admissions representatives, ensuring effective management of leads, campaigns, and enrollment processes. This role requires a dynamic leader who can monitor employee performance, manage team activities, and collaborate with the marketing team to optimize enrollment strategies.

Monitor Employee Performance:

  • Check in with remote admissions staff via video calls or messaging platforms.
  • Review daily reports and metrics to ensure goals are being met.
  • Provide immediate feedback and support as needed.
Team Management:
  • Manage the distribution of new leads to admissions representatives.
  • Monitor the activity of admissions representatives.
  • Oversee Speed to Lead processes.
  • Address any issues with lead quality or volume.
  • Ensure clear communication of admissions policies and procedures.
  • Update Verity systems with new data.
  • Ensure data integrity and accuracy.
  • Conduct virtual team meetings to review performance, address issues, and share updates.
  • Provide training and development sessions for admissions staff.
  • Review weekly performance reports and KPIs for each team member.
  • Identify trends and areas for improvement.
  • Hold daily meetings with Admissions Representatives.
  • Hold weekly stitch-in meetings with respective campus staff (online & ground campuses).
Campaign Management:
  • Collaborate with the marketing team to review and refine ongoing campaigns.
  • Adjust strategies based on performance data and feedback.
  • Prepare for upcoming marketing campaigns in collaboration with the marketing team.
  • Review the performance of past campaigns and apply learnings to future efforts.
Enrollment Management:
  • Review the admissions pipeline to ensure steady progress and identify trends.
  • Identify and address any bottlenecks in the process.
  • Analyze monthly performance data to evaluate the effectiveness of admissions strategies.
  • Prepare detailed reports highlighting successes, challenges, and areas for improvement.
Staff Performance Reviews:
  • Conduct one-on-one performance reviews with admissions staff.
  • Set goals and development plans for each team member.
Reporting:
  • Prepare and present monthly and end-of-term reports to senior management, highlighting key metrics and performance outcomes.

#excelonassociates

Excelon does not discriminate on the basis of race, religion, sex, gender, sexual orientation, national origin, marital or veteran status, disability, age, or any other characteristic protected by law.

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