Technical Support Analyst

1 month ago


Denver, Colorado, United States Dynatrace Full time

Job Description

** Incident & Problem Management**
Troubleshoots and accurately diagnoses and/or forwards IT related issues
Walks users through the recommended problem-solving steps

** Service Request Fulfillment**
Provides software and hardware products as well as workplace equipment following work instructions
Fulfills user and access management requests following work instructions
Answers and/or forwards technical questions and supports users in all IT technical matters
Learns technical change requests implemented by backend teams
Asset-, stock- and demand Management
Takes care of accurate stock and inventory management Prepares asset demands
Executes disposals following work instructions

** Projects & Improvements**
Assists onsite with general IT buiIdout tasks
Participates in discussions for workplace improvements
Learns differences in best practices for IT service processes Points out ambiguities and asks questions to improve day-to day operations
Collaboration & Learning
Improves craft as an Engineer and as a professional and widens horizon beyond current assignments, seeking to leart from peers, feedback, and observation, as well as from trainings and technical literature
Reads and understands step-by-step guides and technical work instructions

Qualifications:
Qualifications

** Minimum Qualifications:**
HS Diploma and 1-3 year(s) of experience in desktop technical support.

** Preferred Qualifications:**
Technical study related to IT
Experience with Microsoft Windows desktop operating systems and basic networking principles
Experience with Microsoft Office 365
Experience with Microsoft Intune
Experience with MAC operating system support is a plus

Additional Information
Dynatrace is a leader in unified observability and security.
We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Compensation and reward:
DOE, annual salary is $58K - $75K plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education and location.
All your information will be kept confidential according to EEO guidelines.
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.



  • Denver, Colorado, United States RIO GRANDE CO Full time

    Job OverviewThe role of the PC Support Specialist involves assisting users with a variety of technical challenges. This position requires diagnosing, researching, and resolving user issues at the PC level through an IT Ticketing system. The specialist is equipped to handle both basic and moderately complex technical problems, providing Tier 1 support and...


  • Denver, Colorado, United States RIO GRANDE CO Full time

    Job OverviewThe PC Support Specialist plays a crucial role in assisting users with various technical challenges. This individual is responsible for diagnosing, researching, and resolving user issues at the PC level through the IT Ticketing system. Capable of addressing straightforward technical problems, the specialist also tackles moderately complex issues...


  • Denver, Colorado, United States Boettcher Foundation Full time

    Reports To: Chief Operating Officer & Vice President of FinanceAPPLICATION PROCESSThis position is open until filled. Candidates are encouraged to submit their materials promptly.POSITION SUMMARYThe IT Support Specialist and Salesforce Administrator is crucial in connecting our dedicated team with external IT service providers. This role encompasses...


  • Denver, Colorado, United States Boettcher Foundation Full time

    Reports To: Chief Operating Officer & Vice President of FinanceAPPLICATION PROCESSThis position is open until filled. Candidates are encouraged to submit their materials for review on an ongoing basis.POSITION SUMMARYThe IT Support Specialist and Salesforce Administrator is crucial in connecting our small team with the professional IT vendors we collaborate...


  • Denver, Colorado, United States Boettcher Foundation Full time

    Reports To: Chief Operating Officer & Vice President of FinanceAPPLICATION PROCESSThis position is open until filled. Interested candidates should submit a resume and cover letter (in a single Word document or PDF) expressing their interest in the role, ensuring to include "IT Support Specialist & Salesforce Administrator" in the subject line. Early...


  • Denver, Colorado, United States Boettcher Foundation Full time

    Reports To: Chief Operating Officer & Vice President of FinanceAPPLICATION PROCESSThis position is open until filled. Candidates are encouraged to submit their materials for review as they become available.OVERVIEWThe IT Services Coordinator and Salesforce Systems Specialist is essential in connecting our dedicated team with external IT professionals. This...


  • Denver, Colorado, United States HDR Full time

    About HDRAt HDR, our employee-owners are dedicated to fostering an inclusive atmosphere where every individual is appreciated and respected. We empower our team members to express their true selves and contribute innovative ideas daily.Our Commitment to DiversityAs we strive to integrate diversity, equity, and inclusion into our operations, we continuously...


  • Denver, Colorado, United States HDR Full time

    About HDRAt HDR, our employee-owners are dedicated to fostering an inclusive environment where every individual is valued and respected. We empower our team members to express their authentic selves and contribute innovative ideas daily.Our Commitment to DiversityAs we strive to integrate diversity, equity, and inclusion into our operations, we continually...


  • Denver, Colorado, United States Atticus Advisory Solutions Inc Full time

    Job OverviewPosition: IT Support SpecialistWe are in search of a dedicated and skilled IT Support Specialist to enhance our operations at Atticus Advisory Solutions Inc. The successful candidate will possess a robust background in IT support and a commitment to providing outstanding customer service. In this role, you will be tasked with delivering technical...


  • Denver, Colorado, United States hdr Full time

    Position OverviewAs an integral part of HDR, our employee-owners are dedicated to fostering an inclusive atmosphere where every individual is appreciated and respected. We strive to empower everyone to contribute their unique perspectives and innovative ideas in our daily operations. Our commitment to diversity, equity, and inclusion is central to our...


  • Denver, Colorado, United States Janus Henderson Full time

    Become a Key Player - IT Support AnalystAre you enthusiastic about delivering outstanding IT assistance and ensuring the seamless functionality of critical applications within an Investment Management organization? Janus Henderson Investors is seeking a committed IT Support Analyst to become part of our team and aid in our goal of achieving exceptional...


  • Denver, Colorado, United States Comcast Full time

    Technical Support Specialist-Network SupportComcast Corporation - Denver, CO$21 an hourComcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7...


  • Denver, Colorado, United States Fanatics Full time

    Job OverviewAs a Technical Support Specialist II at Fanatics Betting & Gaming (FBG), you will be an integral part of our exceptional support team. Your primary responsibility will be to provide comprehensive assistance for end-user hardware and software issues. You will play a key role in onboarding processes, including hardware and software setup and...

  • Service Desk Analyst

    8 hours ago


    Denver, Colorado, United States High Country Software Search Full time

    Job Summary:High Country Software Search is seeking an experienced Technical IT Support Specialist to join our team. As a Service Desk Analyst, you will be the liaison between computer users and our IT staff, providing top-notch support and ensuring seamless technical operations.Key Responsibilities:Provide technical support to users via phone, email, and...


  • Denver, Colorado, United States PHOENIX Full time

    JOB TITLE: IT Help Desk TechnicianDEPARTMENT/COMPANY: Shared Services - ITREPORTS TO: TBDFLSA STATUS: ExemptTYPE (Full-time/Part-time/Contractor): Full-timePosition Overview:The IT Help Desk Technician plays a crucial role in delivering exceptional customer service and technical support. This position involves troubleshooting technical issues, managing...


  • Denver, Colorado, United States PHOENIX Full time

    JOB TITLE: IT Help Desk TechnicianDEPARTMENT/COMPANY: Shared Services - ITREPORTS TO: TBDFLSA STATUS: ExemptTYPE (Full-time/Part-time/Contractor): Full-timePosition Overview:The IT Help Desk Technician plays a crucial role in delivering exceptional customer service and technical support. This position is responsible for troubleshooting technical issues,...


  • Denver, Colorado, United States PHOENIX Full time

    JOB TITLE: IT Help Desk TechnicianDEPARTMENT/COMPANY: Shared Services - ITREPORTS TO: TBDFLSA STATUS: ExemptTYPE: Full-timePosition Overview:The IT Help Desk Technician plays a crucial role in delivering exceptional customer service and technical support. This position involves troubleshooting technical issues, managing support tickets, providing user...


  • Denver, Colorado, United States PHOENIX Full time

    JOB TITLE: IT Help Desk TechnicianDEPARTMENT/COMPANY: Shared Services - ITREPORTS TO: TBDFLSA STATUS: ExemptTYPE (Full-time/Part-time/Contractor): Full-timePosition Overview:The IT Help Desk Technician plays a crucial role in delivering exceptional customer service and technical support. This position is dedicated to troubleshooting technical issues,...


  • Denver, Colorado, United States Crescens Full time

    Position:Technical Support LiaisonCompany:CrescensLocation:RemoteOverviewThe role of a Technical Support Liaison is vital in connecting the Division personnel (business users) with our Client, ensuring that all technical assistance requirements of the Division are thoroughly addressed.As the main contact point, you will interact with business users to manage...


  • Denver, Colorado, United States Crescens Full time

    Position:Technical Support SpecialistCompany:CrescensLocation:RemoteOverviewThe role of a Technical Support Specialist is vital in facilitating communication between the operational teams and our clients, ensuring that all technical assistance requirements are effectively met.As the main contact point, you will interact with operational staff to manage...