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Technical Support Analyst
1 month ago
Job Description
** Incident & Problem Management**
Troubleshoots and accurately diagnoses and/or forwards IT related issues
Walks users through the recommended problem-solving steps
** Service Request Fulfillment**
Provides software and hardware products as well as workplace equipment following work instructions
Fulfills user and access management requests following work instructions
Answers and/or forwards technical questions and supports users in all IT technical matters
Learns technical change requests implemented by backend teams
Asset-, stock- and demand Management
Takes care of accurate stock and inventory management Prepares asset demands
Executes disposals following work instructions
** Projects & Improvements**
Assists onsite with general IT buiIdout tasks
Participates in discussions for workplace improvements
Learns differences in best practices for IT service processes Points out ambiguities and asks questions to improve day-to day operations
Collaboration & Learning
Improves craft as an Engineer and as a professional and widens horizon beyond current assignments, seeking to leart from peers, feedback, and observation, as well as from trainings and technical literature
Reads and understands step-by-step guides and technical work instructions
Qualifications:
Qualifications
** Minimum Qualifications:**
HS Diploma and 1-3 year(s) of experience in desktop technical support.
** Preferred Qualifications:**
Technical study related to IT
Experience with Microsoft Windows desktop operating systems and basic networking principles
Experience with Microsoft Office 365
Experience with Microsoft Intune
Experience with MAC operating system support is a plus
Additional Information
Dynatrace is a leader in unified observability and security.
We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Compensation and reward:
DOE, annual salary is $58K - $75K plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education and location.
All your information will be kept confidential according to EEO guidelines.
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.
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