Technical Support Specialist

2 weeks ago


Denver, Colorado, United States PHOENIX Full time

JOB TITLE: IT Help Desk Technician

DEPARTMENT/COMPANY: Shared Services - IT

REPORTS TO: TBD

FLSA STATUS: Exempt

TYPE (Full-time/Part-time/Contractor): Full-time

Position Overview:

The IT Help Desk Technician plays a crucial role in delivering exceptional customer service and technical support. This position involves troubleshooting technical issues, managing support tickets, providing user training, monitoring systems, and assisting with software installation and configuration for a diverse group of users.

Company Overview:

PHOENIX is a leading advisor in trading, analytics, and operational support services tailored for the mortgage banking and financial services sectors. With over two decades of experience, PHOENIX has overseen transactions exceeding $800 billion and offers analytic solutions to many of the top banks and mortgage servicers. Our multifaceted business lines provide high-touch advisory services, valuations, and analytics for mortgage servicing rights and whole loans, alongside comprehensive oversight and quality control.

Key Responsibilities:

  • Deliver prompt and accurate technical support through various channels (in-person, phone, email, chat) for both onsite and remote colleagues.
  • Identify, prioritize, and resolve technical issues related to computer systems, hardware/software, and network connectivity.
  • Document all help desk interactions, prioritize incidents based on urgency, and escalate issues when necessary. Maintain comprehensive records of incidents, solutions, and procedures while identifying trends for system improvements.
  • Guide users in understanding software, hardware, and systems.
  • Oversee and maintain computer systems and networks to ensure 24/7 operational uptime.
  • Install, configure, and update software applications as needed.

Qualifications:

  • Solid understanding of computer systems, networks, and related technologies. Proficiency in operating systems (Windows, macOS, Linux) and common software applications.
  • Meticulous attention to detail.
  • Strong verbal and written communication skills, with the ability to convey technical concepts to non-technical users. Set and manage expectations for stakeholders as issues arise.
  • Excellent troubleshooting and problem-solving abilities to address issues effectively.
  • Patient, courteous, and customer-centric approach to handling support requests from users with varying technical skills.
  • Ability to juggle multiple tasks and prioritize work based on urgency and impact.
  • Consistently demonstrate professionalism, integrity, customer service, and teamwork.

Preferred Skills/Education:

  • Relevant certifications or related education, including proficiency in Windows, Microsoft Office, and general computer usage.
  • Basic knowledge of networking, VPN services, and cloud systems.
  • 1-5+ years of experience or related education in a help desk or technical support capacity.
  • Familiarity with remote support tools and software.

Other Requirements:

  • Ability to spend extended periods seated at a desk working on a computer.
  • Capability to safely lift and move heavy equipment.
  • Occasional on-call and after-hours work may be required.

Details:

  • Work onsite with a competitive benefits package, including health, dental, vision, and 401(k) with discretionary employer match.

PHOENIX is committed to equal employment principles and will provide reasonable accommodations to qualified individuals to perform essential job functions, provided this does not create undue hardship on the company.



  • Denver, Colorado, United States Apex Systems Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Apex Systems. As a Technical Support Specialist, you will serve as a member of our corporate technology support staff and work closely with our onsite leadership team to provide technical support and assistance to our internal customers.Key Responsibilities:Provide...


  • Denver, Colorado, United States Crescens Full time

    Position:Technical Support SpecialistCompany:CrescensLocation:RemoteOverviewThe role of a Technical Support Specialist is vital in facilitating communication between the operational teams and our clients, ensuring that all technical assistance requirements are effectively met.As the main contact point, you will interact with operational staff to manage...


  • Denver, Colorado, United States Crescens Full time

    Position:Technical Support SpecialistCompany:CrescensLocation:RemoteOverviewThe role of a Technical Support Specialist is vital in facilitating communication between the internal team and our Client, ensuring that all technical assistance requirements are effectively met.As the main contact point, you will interact with internal stakeholders to manage...


  • Denver, Colorado, United States Randstad Full time

    Position OverviewThe Technical Support Specialist plays a crucial role in assisting customers by managing incoming calls, chats, and user-generated tickets. This position involves meticulous documentation of each interaction within the ticketing system. The specialist will leverage the information collected to identify issues and either resolve them or...


  • Denver, Colorado, United States High Country Software Search Full time

    Job Summary:High Country Software Search is seeking an experienced Technical IT Support Specialist to join our small, tight-knit IT team in Denver. As a liaison between computer users and IT staff, you will be responsible for providing top-notch technical support to our users.Key Responsibilities:Provide technical support to users via phone, email, and...


  • Denver, Colorado, United States Atticus Solutions Full time

    Position: IT Support Specialist Job Overview:We are looking for a dedicated and skilled IT Support Specialist to enhance our operations at Atticus Solutions. The successful candidate will possess a robust background in IT support and a commitment to providing outstanding customer service.In this role, you will be tasked with delivering technical assistance...


  • Denver, Colorado, United States Atticus Advisory Solutions Inc Full time

    Job OverviewPosition: IT Support SpecialistWe are looking for a dedicated and skilled IT Support Specialist to enhance our service offerings at Atticus Advisory Solutions Inc. The successful candidate will possess a robust background in IT support and a commitment to providing outstanding customer service. In this role, you will be tasked with delivering...


  • Denver, Colorado, United States Atticus Solutions Full time

    Position: IT Support Specialist Job Overview:We are looking for a dedicated and experienced IT Support Specialist to enhance our operations at Atticus Solutions. The successful candidate will possess a robust background in IT support and a commitment to providing outstanding customer service.In this role, you will be tasked with delivering technical...


  • Denver, Colorado, United States Atticus Advisory Solutions Inc Full time

    Job OverviewPosition: IT Support SpecialistWe are looking for a dedicated and skilled IT Support Specialist to enhance our operations at Atticus Advisory Solutions Inc. The successful candidate will possess a robust background in IT support and a commitment to providing outstanding customer service. In this role, you will be tasked with delivering technical...


  • Denver, Colorado, United States Blue Mantis Full time

    The remote Technical Support Specialist plays a crucial role in assisting end users through various channels, including in-person, telephonic, and via a ticketing system. This position involves diagnosing issues, documenting incidents, and resolving problems for clients of Blue Mantis. The specialist will handle escalated tickets, address direct user...


  • Denver, Colorado, United States Focused HR Solutions Full time

    Position Overview:We are seeking a dedicated Technical Support Specialist to join our team. This role is fully remote, and candidates must currently reside in Colorado.Key Responsibilities:Provide first-level support for clients by diagnosing and resolving issues related to desktop computers and mobile devices.Manage incoming support requests through various...


  • Denver, Colorado, United States Alerio Technology Group Full time

    Job OverviewAbout Alerio Technology Group: Alerio Technology Group is dedicated to delivering exceptional IT support services tailored for K-12 Charter and Private Schools, along with various commercial organizations. Our commitment lies in providing dependable and responsive IT solutions that empower our clients to concentrate on their primary operations...


  • Denver, Colorado, United States PHOENIX Full time

    JOB TITLE: IT Support AnalystDEPARTMENT/COMPANY: Shared Services - ITREPORTS TO: TBDFLSA STATUS: ExemptTYPE (Full-time/Part-time/Contractor): Full-timePosition Overview:The IT Support Analyst plays a crucial role in delivering exceptional customer service and technical assistance. This position involves troubleshooting technical issues, managing support...


  • Denver, Colorado, United States Paramount Unified School District Full time

    The ideal candidate for the Technical Support Specialist position will be proactive, practical, and focused on customer satisfaction. Responsibilities include diagnosing, repairing, and installing both desktop and server hardware. The role requires supporting end-users across various departments and managing the routine upkeep of computing devices....


  • Denver, Colorado, United States Initial Full time

    Job OverviewDynamic IT consulting firm is seeking a proactive and enthusiastic Technical Support Specialist to enhance our support operations.In this role, you will engage with diverse technologies and end users, delivering exceptional remote and on-site IT assistance to our extensive clientele. Adaptability is essential as you navigate various office...


  • Denver, Colorado, United States PHOENIX Full time

    JOB TITLE: IT Help Desk TechnicianDEPARTMENT/COMPANY: Shared Services - ITREPORTS TO: TBDFLSA STATUS: ExemptTYPE (Full-time/Part-time/Contractor): Full-timePosition Overview:The IT Help Desk Technician plays a crucial role in delivering friendly and effective customer support, addressing technical issues, managing tickets, providing user training, monitoring...


  • Denver, Colorado, United States NavVis Full time

    Job OverviewOur MissionAt NavVis, we strive to empower individuals to seamlessly integrate the physical and digital realms. Our innovative technology enables users to not only capture reality but also to shape a new, enhanced version of it. We provide the essential tools for users to visualize and create their ideal environments.The RoleWe are seeking a...


  • Denver, Colorado, United States Contact Government Services, LLC Full time

    Job SummaryWe are seeking a highly skilled Senior Technical Support Specialist to join our team at Contact Government Services, LLC. As a key member of our Information Technology department, you will be responsible for providing technical support and training to our clients and internal teams.Key ResponsibilitiesSetup, monitor, and troubleshoot technical...


  • Denver, Colorado, United States Ping Identity Full time

    Job SummaryWe are seeking a highly skilled Senior Technical Support Specialist to join our team at Ping Identity. As a key member of our Global Support Organization, you will be responsible for handling complex support issues for our global customers using our products.Key ResponsibilitiesAssist with escalated customer engagements to ensure timely and...


  • Denver, Colorado, United States Pivotal Solutions Full time

    Job Summary:Pivotal Solutions is seeking a highly skilled and motivated IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our employees and customers.Key Responsibilities:Technical Support: Provide technical support and assistance to employees and customers via...