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Technical Support Analyst in Investment Management

2 months ago

Denver, Colorado, United States Janus Henderson Full time

Become a Key Player - IT Support Analyst

Are you enthusiastic about delivering outstanding IT assistance and ensuring the seamless functionality of critical applications within an Investment Management organization? Janus Henderson Investors is seeking a committed IT Support Analyst to become part of our team and aid in our goal of achieving exceptional financial results for our clients.

Why Join Janus Henderson?

Our Vision: At Janus Henderson, we are dedicated to guiding clients in defining and realizing their financial aspirations through unique insights, disciplined investment strategies, and top-tier service. If you resonate with our principles of prioritizing Clients, valuing Execution, fostering Teamwork, embracing Diversity, and cultivating Trust, we would love to connect with you.

Your Responsibilities:

  • Ensure the team adheres to service level agreements for essential applications
  • Provide reliable support for daily operational requirements
  • Proactively oversee applications to ensure peak performance
  • Manage and resolve user support inquiries
  • Lead the team during significant incidents
  • Coordinate communication regarding issues with IT and business stakeholders
  • Facilitate training and development opportunities for support analysts

Essential Skills:

  • Experience with key tools in Investment Management
  • Proficiency in SQL, Active Directory, JIRA, Excel VBA
  • Understanding of project management practices and IT principles
  • Ability to communicate and clarify issues between IT and business
  • Strong analytical and problem-solving abilities

Benefits of Joining Our Team:

  • Flexible working arrangements and accommodation options
  • Generous vacation policies
  • Paid time for volunteering and support for professional development
  • Commitment to Diversity, Equity, and Inclusion
  • Parental leave benefits and family support services

If you are a dedicated IT professional with a passion for supporting mission-critical applications and a commitment to excellence, consider joining the dynamic team at Janus Henderson.