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Technical Support Analyst

2 months ago

Denver, Colorado, United States HDR Full time

About HDR
At HDR, our employee-owners are dedicated to fostering an inclusive atmosphere where every individual is appreciated and respected. We empower our team members to express their true selves and contribute innovative ideas daily.

Our Commitment to Diversity
As we strive to integrate diversity, equity, and inclusion into our operations, we continuously reflect on our impact on the world.

Role Overview
In the capacity of an IT Support Specialist, you will be instrumental in:

  • Utilizing technology to meet business requirements and limitations.
  • Assisting personnel in optimizing the use of computing technology and maximizing resource utilization.
  • Combining extensive IT technical knowledge with a strong commitment to exceptional customer service.
  • Participating in organization-wide IT projects and initiatives.
  • Diagnosing hardware, software, and operational issues.
  • Providing advanced troubleshooting for complex IT challenges.
  • Offering support for software applications and conducting desk-side training for enterprise applications as needed.
  • Managing hardware and software requisitions as directed.
  • Supporting the IT Support team with inventory management of desktops, laptops, printers, and other personal hardware assets.
  • Coordinating local office communication regarding technical support topics.
  • Understanding client business needs and aligning technology solutions accordingly.
  • Collaborating with Systems Administrators on assigned IT infrastructure processes.

Preferred Qualifications
Familiarity with MicroStation, AutoCAD, ProjectWise, and/or GIS is advantageous. This role may require travel.

Required Qualifications
An Associate's degree in Computer Science or a related field, or equivalent experience is essential. A minimum of one year of experience in technical support for PCs, networks, and servers is required. Candidates should possess:

  • Proficient knowledge of personal computers and peripherals.
  • Experience in systems operations and maintenance.
  • Working knowledge of Windows 7/10/365 and Windows Server 2003/2008/2012.
  • Familiarity with Microsoft Office applications.
  • Excellent client service, interpersonal, and communication skills.
  • The ability to manage multiple tasks and deadlines with minimal supervision.

What We Believe
At HDR, we are united in our commitment to creating an inclusive environment where everyone is welcomed, valued, and empowered to be their authentic selves.

Employee Network Groups
Our eight Employee Network Groups foster a sense of belonging and support, empowering all employees to engage and contribute. Each group is open to all employees and has an executive sponsor.

Benefits
We offer a comprehensive benefits package that supports employee ownership, health, performance, and success, including medical, dental, vision, disability insurance, life insurance, an employee assistance program, paid time off, parental leave, holidays, a retirement savings plan with employer match, referral bonuses, and tuition reimbursement.

Compensation
The expected compensation range for this position is based on skills, experience, education, and geographical location.

Commitment to Equity
HDR is an Equal Opportunity Employer, considering all qualified candidates regardless of minority status, veteran status, disability, sexual orientation, gender, gender identity, or any other status protected by law.