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Technical Support Analyst

2 months ago

Denver, Colorado, United States HDR Full time

About HDR
At HDR, our employee-owners are dedicated to fostering an inclusive environment where every individual is valued and respected. We empower our team members to express their authentic selves and contribute innovative ideas daily.

Our Commitment to Diversity
As we strive to integrate diversity, equity, and inclusion into our operations, we continually reflect on our impact on the world.

Role Overview
In the capacity of an IT Support Specialist, you will be instrumental in:

  • Utilizing technology to meet business requirements and limitations.
  • Assisting personnel in optimizing the use of computing technology and enhancing the efficiency of computer resources.
  • Combining extensive IT technical knowledge with a strong commitment to exceptional customer service.
  • Participating in organization-wide IT initiatives and projects.
  • Diagnosing hardware, software, and user-related issues.
  • Providing advanced troubleshooting for complex IT challenges.
  • Offering support for software applications and conducting desk-side training for enterprise applications as needed.
  • Coordinating hardware and software requests through the designated requisition system.
  • Supporting the IT Support team in managing the inventory of desktops, laptops, printers, and other personal hardware assets.
  • Assisting with software inventory management as required.
  • Facilitating local office communication regarding technical support topics and issues.
  • Understanding client business needs and aligning technology solutions to achieve desired outcomes.
  • Collaborating with Systems Administrators on assigned IT infrastructure processes and procedures.

Preferred Qualifications
Familiarity with MicroStation, AutoCAD, ProjectWise, and/or GIS is advantageous. This role may involve travel.

Required Qualifications
To be considered for this position, candidates should possess:

  • An Associate's degree in Computer Science or a related field, or equivalent professional experience.
  • A minimum of one year of experience in technical support for PCs, networks, and servers.
  • Proficient knowledge of personal computers and peripherals.
  • Experience in systems operations and maintenance.
  • Working knowledge of Windows 7/10/365 and Windows Server versions 2003/2008/2012.
  • Proficiency in Microsoft Office applications.
  • Strong client service, interpersonal, and communication skills.
  • Self-motivation with the ability to manage multiple tasks and deadlines with minimal supervision.

What We Believe
At HDR, we value the diverse experiences and perspectives of our employee-owners, which enables us to achieve remarkable outcomes every day. This collaborative culture fosters trust and strengthens our connections with clients and communities.

Our Commitment to Inclusion
As employee owners, we all play a part in cultivating an inclusive environment where everyone is welcomed, valued, and empowered to bring their true selves to work.

Employee Network Groups
Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) create a sense of belonging and support, encouraging all employees to engage and contribute.

Benefits
We offer a comprehensive benefits package that supports employee ownership, health, performance, and success, including medical, dental, vision, disability insurance, life insurance, an employee assistance program, paid time off, parental leave, holidays, a retirement savings plan with employer match, referral bonuses, and tuition reimbursement.

Compensation
The expected compensation range for this position is dependent on skills, experience, education, and geographical location.

Commitment to Employment Equity
At HDR, we are committed to the principles of employment equity and consider all qualified candidates regardless of their background.