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Technical Support Analyst

2 months ago

Denver, Colorado, United States hdr Full time

Position Overview
As an integral part of HDR, our employee-owners are dedicated to fostering an inclusive atmosphere where every individual is appreciated and respected. We strive to empower everyone to contribute their unique perspectives and innovative ideas in our daily operations. Our commitment to diversity, equity, and inclusion is central to our mission as we continuously evaluate our impact on the global community.

Key Responsibilities
In the capacity of an IT Support Specialist, you will be responsible for:

  • Leveraging technology to meet organizational needs and limitations.
  • Guiding personnel to optimize their use of computing resources effectively.
  • Combining extensive IT knowledge with a strong focus on exceptional customer service.
  • Engaging in company-wide IT initiatives and projects.
  • Identifying and resolving hardware, software, and user-related issues.
  • Providing advanced troubleshooting for complex IT challenges.
  • Supporting various software applications.
  • Delivering on-site training for enterprise applications as needed.
  • Coordinating hardware and software requests through the designated requisition system.
  • Offering hardware and printing support.
  • Assisting the IT Support team with the management of desktop, laptop, printer, and other personal hardware inventories.
  • Helping with software inventory management as required.
  • Facilitating local office communication regarding technical support matters.
  • Understanding client requirements and aligning them with appropriate technological solutions.
  • Collaborating with Systems Administrators on IT infrastructure tasks.
  • Performing additional duties as necessary.

Preferred Qualifications
  • Familiarity with MicroStation, AutoCAD, ProjectWise, and/or GIS.
  • Willingness to travel as required.

Required Qualifications
  • Associate's degree in Computer Science or a related field, or equivalent professional experience.
  • A minimum of one year of experience in technical support for PCs, networks, and servers.
  • Strong proficiency with personal computers and peripherals.
  • Experience in systems operations and maintenance.
  • Knowledge of Windows operating systems and Microsoft Office applications.
  • Exceptional client service, interpersonal, and communication skills.
  • Ability to manage multiple tasks and deadlines independently.

Our Commitment to Inclusion
At HDR, we believe in the power of collaboration and the importance of creating an environment where everyone feels welcomed and valued. Our Employee Network Groups foster a sense of belonging and support, empowering all employees to engage and contribute meaningfully. We offer a comprehensive benefits package that promotes health, performance, and success, including medical, dental, vision, and retirement savings plans. The compensation for this role will be determined based on skills, experience, and education.