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Dedicated Client Service Partner
4 months ago
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply
Our people make all the difference in our success.
How you'll make a difference:
Dedicated Client Service Partner
Is service your passion? Do you enjoy problem solving and helping others achieve the best outcome?
We are looking for a dedicated onsite specialist to provide exemplary customer and client service of our Cigna products, benefits, and claim processes. As the Dedicated Client Service Partner, you can take your career to the next level and have regular opportunities to present your big ideas. Want to make a difference?
How you'll make a difference:
As the Dedicated Client Service Partner, you're an extension of the Cigna Account Management team. You have a critical role applying your relationship management skills to develop a partnership with a key client as our onsite liaison, and bringing key insights and program delivery opportunities to the Account Management Team's strategy discussions to ensure we continue to provide solutions that exceed service expectations to access care.
Candidate must be able to work 3 days per week at the client's sites-based in Holmdel, NJ and Bethlehem, PA.
Here's more of what you'll do:
- Deliver hands-on, dedicated, personalized support to the Client, their employees, and the HR Team.
- Respond to, own and assist with escalated, complex issues and inquiries from the Client's benefits delivery team and/or the employees. Including but not limited to complex claims, authorizations, denials, appeals, incentive issues, etc.
- You will provide education and guidance around plan offerings, benefit optimization, steerage, as well as tool and resource navigation. This may include lunch and learn sessions, presentations, or general communication development in alignment with client's programs and services , incentives, discount programs, health savings account, etc.) offered.
- Manage new hire onboarding and open enrollment/health fair support.
- Assist with onsite client wellness activities.
Qualifications:
- Bachelor's degree or equivalent related work experience.
- 3+ years of experience in the Healthcare Industry, Pharmacy, or PBM highly preferred.
- Client facing experience preferred.
- Ability to manage multiple priorities and deadlines independently and pro-actively.
- Ability to negotiate, manage expectations and creatively problem-solve effective client solutions.
- Ability to pivot seamlessly from customer interaction to client level updates, communication, and coordination.
- Excellent presentation skills. Previous success in delivering Customer and Client communications.
- Travel may be expected.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
