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Client Solutions Associate

2 months ago

Remote, Oregon, United States Phreesia Full time

Technical Associate Role Overview:

We are looking for a dedicated Technical Associate with exceptional analytical abilities and meticulous attention to detail to become a part of our Support team at Phreesia. In this position, you will play a vital role in delivering first-line technical and account management assistance to our clients. Your primary responsibilities will encompass diagnosing technical challenges, implementing configuration adjustments, aiding in product navigation, and escalating issues when necessary. This position will provide you with exposure to diverse elements of technical support, product configuration, and client relationship management, laying a robust groundwork for your professional advancement in technical support.

Key Responsibilities:

  • Provide outstanding customer service to clients and serve as the subject matter expert for our current client portfolio.
  • Diagnose technical challenges utilizing the necessary tools and resources.
  • Engage effectively with clients through phone and email communications.
  • Document and escalate reported challenges appropriately.
  • Handle multiple support requests concurrently.
  • Collaborate with senior team members to enhance product knowledge.

Qualifications:

  • Bachelor's degree in Computer Science, Engineering, or a related discipline.
  • A minimum of 2 years of experience in technical or customer support roles.
  • Excellent communication and interpersonal abilities.
  • Proficient in a Windows environment.
  • Desire to learn about message transformation between systems.
  • Capability to prioritize tasks in a dynamic work environment.

Phreesia provides competitive compensation, options for remote work, and a diverse workplace culture. If you are enthusiastic about fostering innovation in healthcare, consider joining us at Phreesia.

Company Overview:

Phreesia is a healthcare technology organization committed to enhancing the patient experience and supporting healthcare entities in achieving success. Our SaaS platform simplifies appointment check-in processes and offers tools to boost patient engagement, optimize staffing, and enhance clinical care. We are dedicated to cultivating a diverse and inclusive work environment, providing employee benefits and opportunities for growth.

Employee Benefits:

  • Remote work options and reimbursement for home office expenses.
  • Flexible paid time off along with company holidays.
  • Monthly reimbursements for mobile phone, internet, and wellness expenses.
  • Parental leave benefits for employees in the U.S. and Canada.
  • Insurance coverage for employees and their pets.
  • Reimbursement for professional certifications and opportunities for continuing education.
  • Participation opportunities in Employee Resource Groups.

Join Phreesia in our mission to revolutionize healthcare delivery and create a brighter future for patients and healthcare providers. We are an equal opportunity employer committed to diversity and inclusion in the workplace.