Associate, Technical Account Management

1 month ago

Springfield, Massachusetts, United States Tanium Full time

The Basics

At Tanium, our Field Associate Technical Account Managers (ATAM) fulfills a necessary role in our organization to serve our customers by understanding the Tanium value proposition. ATAMs help build and take ownership of the technical account strategy for their assigned customer accounts learning the nuances of account management. Operating in a collaborative team environment with other TAMs, developers, enterprise services, and sales, ATAMs contribute to each customer's success by supporting the Tanium platform in the field to operationalize Tanium and identify sales opportunities for their assigned accounts. As an ATAM, you'll have continuous opportunities to apply your best technical skills while building new skills ranging from sales to scripting.

* Qualified candidates must reside in Western U.S., ideally in Pacific Time Zone.

Essential Job Functions

Manage customer accounts by:

  • Overseeing support cases submitted by customers being worked by Support Center
  • Conducting health-checks
  • Working with other ATAMs to assist with their assigned customers
  • Working with senior team members to support their pre-sales efforts
  • Working with senior team members to improve the Tanium operational status within customer accounts

Improve customer experience by:

  • Documenting best practices
  • Tracking activity, documenting root cause, and reporting
  • Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area

Driving sales results by:

  • Supporting technical pre-sales opportunities (e.g., demos, POCs, etc.)
  • Participating in marketing events

Minimum & Preferred Job Qualifications

Education

  • Associates degree or equivalent experience required
  • BS degree in Computer Science, MIS, or similar experience a plus

Experience and Skills Must Have

  • 0-3 years into their career field with solid technical skills in one or more areas of networking, security, operations, scripting, and/or programming.
  • Willingness to travel up to 50% to meet with clients in Western US and to participate in team meetings or events.
  • Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules.
  • Critical thinking and problem solving; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others.
  • Aptitude for comprehending enterprise-level troubleshooting.
  • Good Judgement; understand the importance of weighing cost and value in decision making and practice making good judgement calls with improved consistency over time.

About Tanium

Tanium, the industry's only provider of converged endpoint management (XEM), leads the paradigm shift in legacy approaches to managing complex security and technology environments. Only Tanium protects every team, endpoint, and workflow from cyber threats by integrating IT, Operations, Security, and Risk into a single platform that delivers comprehensive visibility across devices, a unified set of controls, and a common taxonomy for a single shared purpose: to protect critical information and infrastructure at scale. Tanium has been named to the Forbes Cloud 100 list for six consecutive years and ranks on Fortune's list of the Best Large Workplaces in Technology. In fact, more than half of the Fortune 100 and the U.S. armed forces trust Tanium to protect people; defend data; secure systems; and see and control every endpoint, team, and workflow everywhere. That's the power of certainty. Visit and follow us on LinkedIn and Twitter.

On a mission. Together.

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.

We are an organization with stakeholders around the world and it's imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.

What you'll get

The annual base salary range for this full-time position is $60,000 to $180,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.

In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.

For more information on how Tanium processes your personal data, please see our Privacy Policy

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