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Manager Emergency Operations Center
2 months ago
At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy.
The Emergency Operations Center (EOC) Manager serves as the Subject Matter Expert (SME) for all operations and procedures of EOC and provides leadership and operational guidance to the team of Supervisors and Specialists. The Manager applies critical thought to generate detailed threat assessment reports and other ad-hoc, time-sensitive, crisis-related intelligence summaries that impact Bath and Body Works People, Brand, or Property. The EOC Manager reports to the Director EOC and has direct reports.
Responsibilities
- Supervisory responsibility for a team of EOC Supervisors, Lead Specialists and Specialist.
- SME regarding crisis incident protocols, application of proper techniques for customer interaction/issues resolution, and EOC systems operation
- Gathers and analyzes information from various sources to assess risk to the enterprise; Creates detailed intelligence summaries and threat assessments related to crisis events and business impact
- Responds to initial emergency issues and coordinates appropriate actions per policy related to all enterprise office locations and stores globally
- Assess and identify when a crisis situation requires communication to business partners and executive leadership
- Develops crisis preparedness materials, communicating processes to our field, stores, home office, and distribution center partners
- Monitors access control, burglar alarms, fire safety systems, and CCTV systems and coordinates issue resolution with global enterprise partners
- Monitors the security & safety for all associates, including those who travel internationally or work at our global office locations
- Monitors internet, social media, news, and vendor media sources for global security issues, following protocol in case of an emergency situation
- Accurately report incidents dealing with theft, safety, and other asset protection issues
- Performs other duties as may be assigned by the EOC leadership team
Qualifications
- Bachelor's Degree with specialization in international affairs, emergency management, or criminal justice OR minimum of 5 years of experience supporting the EOC or a crisis management, command and control call center equivalent
- Experience leading teams and independently makes decisions
- Knowledge of emergency incident protocols as demonstrated in past crisis situations
- Exemplary customer service and listening skills
- Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast paced environment; including diffusing emotional situations and effectively delivering instructions regarding safety.
- Detailed, solid understanding of building security, fire, and safety systems
- Ability to multi-task and work a flexible schedule including a combination of days, evenings, nights, and weekends totaling 40 hours per week with occasional overtime
- Excellent verbal and written communication skills
- Strong computer skills in Microsoft Office, Excel, and PowerPoint
- Retail Asset Protection experience a plus
- Ability to fluently speak a second language a plus
- CPR and first aid training a plus
Core Competencies
- Lead with Curiosity & Humility
- Build High Performing Teams for Today & Tomorrow
- Influence & Inspire with Vision & Purpose
- Observe, Engage & Connect
- Strive to Achieve Operational Excellence
- Deliver Business Results
Benefits
We invite you to join Gingham Nation, where we invest in our associates through competitive compensation, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities. Benefits offered to eligible Bath and Body Works associates include a no cost mental health and well-being program, health coverage with a variety of plans to choose from, flexible and affordable saving programs, paid time off and a merchandise discount. Visit for details.
View Benefits Information
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance.
We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.
