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Sea Logistics Customer Care Manager FS-C

4 months ago

Torrance, California, United States Kuehne Nagel Full time
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Torrance, CA site looking for a new Customer Care Manager to join our Sea Logistics team. Your Role Reporting to the Vice President Sea Logistics West Area you will represent Kuehne+Nagel in the local community that embraces both internal & external Sea Logistics Customer's. The Sea Logistics Customer Care Location Manager (Import and Export) is responsible for managing the Customer Care strategy on a local level as well as implement improvements of customer service to ensure continuous customer excellence. In addition, the Individual will be responsible for managing the Customer Care Location Team (Import and Export) in developing customer relationships, on-boarding of new Customers and addressing any and all Customer complaints in a timely & satisfactory manner. Your overall goal is Customer growth, satisfaction, and retention. Your Responsibilities
  • You will provide leadership, direction and monitor the performance of the local Customer Care team.
  • High Level Monitoring of Sea Logistics Operational Care Center Team.
  • You will oversee staffing and selection decisions, allocate resources and manages project assignments, as necessary.
  • Close cooperation with the Customer Care Location Manager as well as Sea Logistics operations (Operational Care Center) for an enhanced customer experience.
  • You will avoid additional costs & expenses due to internal service failure.
  • Financial Excellence & Development.
  • Pro-actively participate in customer visits / meetings as needed and in conjunction with local/Area sales personnel.
  • Manage Customer retention & seek for organic growth opportunities & new Business opportunities.
Your Skills and Experiences
  • 1+ years of Sea Logistics experience
  • 1+ years of people leadership experience
  • You have the ability to work a hybrid schedule that requires you to report to the office 4 days per week.
Good Reasons to Join At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $85,000.00 and $100, Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-MB1