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Customer Service Representative II

2 months ago


Torrance, California, United States CEVA Logistics Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Representative II to join our team at CEVA Logistics. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide timely and effective resolution to customer inquiries and issues
  • Collaborate with internal teams to resolve complex customer issues
  • Develop and maintain strong relationships with clients to ensure their satisfaction and loyalty
  • Stay up-to-date with industry trends and developments to provide expert advice to clients
  • Meet or exceed performance metrics and targets
Requirements
  • High school diploma or equivalent required; degree in logistics, business, or related field preferred
  • 2-3 years of experience in customer service or logistics industry
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in Microsoft Office and other software applications
What We Offer

At CEVA Logistics, we offer a comprehensive benefits package, including competitive pay, paid time off, and opportunities for career growth and development. We are committed to creating a diverse and inclusive work environment that values and respects our employees.

We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.