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Customer Service Representative II
2 months ago
We are seeking a highly skilled and experienced Customer Service Representative II to join our team at CEVA Logistics. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Provide timely and effective resolution to customer inquiries and issues
- Collaborate with internal teams to resolve complex customer issues
- Develop and maintain strong relationships with clients to ensure their satisfaction and loyalty
- Stay up-to-date with industry trends and developments to provide expert advice to clients
- Meet or exceed performance metrics and targets
- High school diploma or equivalent required; degree in logistics, business, or related field preferred
- 2-3 years of experience in customer service or logistics industry
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Proficiency in Microsoft Office and other software applications
At CEVA Logistics, we offer a comprehensive benefits package, including competitive pay, paid time off, and opportunities for career growth and development. We are committed to creating a diverse and inclusive work environment that values and respects our employees.
We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.