Aerospace Customer Service Representative in Air Logistics
2 weeks ago
Join Our Team
Are you ready to take the next step in your career with a leading logistics company? Kuehne+Nagel is seeking a dedicated Aerospace Customer Service Representative to enhance our Air Logistics division.
Your Role
As a Customer Service Representative, you will serve as the primary point of contact for our clients, ensuring their needs are met with the highest level of service.
Your Responsibilities
- Oversee the execution, support, and monitoring of Kuehne+Nagel Air Shipments.
- Manage all facets of the pick-up process, including billing, rate quotations, and vendor invoice approvals.
- Ensure timely scheduling of pickups and deliveries.
- Accurately rate shipments, handling, and storage in accordance with standard operating procedures (SOP).
- Maintain daily communication with international offices as required.
- Adhere to established handling procedures, ensuring compliance with client-level Quality Agreements and Service Level Agreements.
- Collaborate with various departments to provide exceptional service to our healthcare clientele.
- Work schedule: Monday to Friday, 9 AM to 5 PM, with flexibility for overtime on weekends as necessary.
- Report directly to the Air Logistics Customer Care Supervisor.
Your Skills and Experiences
- High school diploma or equivalent required.
- Minimum of 2 years of experience in customer service.
Why Kuehne+Nagel?
At Kuehne+Nagel, we are committed to inspiring and empowering our employees while delivering outstanding service to our customers. We offer a vibrant global work environment with ample opportunities for professional development and career advancement.
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