VP Operations

1 month ago

Atlanta, Georgia, United States Boys & Girls Clubs of America Full time

OverviewJob SummaryImagine a place where who you are, where you're from or the circumstances that surround you don't determine your access to experiences or opportunities.

Now imagine a mission, created to enable all young people, especially those who need us most, to reach their full potential as productive, caring, responsible citizens.

The Boys & Girls Clubs are making that vision a reality in your community and communities around the world.

Can you imagine being a part of that movement, and doing something that makes a difference? If so, we have an amazing opportunity for you to join our Field Operations team as VP, Operations.

This position is onsite, office-based in Atlanta, GA (hybrid model - 3 days remote / 2 days in office- Tuesday & Wednesday)Click here, Working At BGCA, to hear from our President and CEO, Jim Clark, about what makes working at Boys and Girls Club of America (BGCA) so special.

ResponsibilitiesRole AttributesReporting to the EVP, Chief Operations Officer, the VP, Operations is the lead strategist, consultant, and change agent, ensuring that the priorities of the Field Operations division are successfully implemented.

The role will handle the day-to-day management of leading priorities and initiatives to allow the COO and other senior leaders to focus on strengthening and growing local organizations and provide direct supervision to Conferences & Learning Events, Alignment and Business Operations, including project management, Editorial & communications, and Innovation.


What we Know:
We have exceptional clubs that achieve measurable youth impact.

We have strong teams, exceptional talent and the grit to embrace change in Field OperationsWe have opportunity to strengthen alignment to efforts and initiatives that will allow us to increase pace and outcomesThis role would be responsible for developing a strategy to determine that the Field Operations model and services are working in partnership with Clubs to build their capacity to support youth; with the ultimate aim of driving measurable youth outcomes.

The VP, Ops will lead a high performing team of 5 direct reports and a team of 24 across the Business Operations, Strategic Alignment, Project Management, Conferences and Learning Events, and Communications and Editorial.

Candidate Attributes and Success MeasuresA key attribute for this role is proven experience in a senior-level operations position, preferably within a non-profit organization, or experience with a federated, distributed or franchise model.

The ideal candidate will be strategic and possess strong leadership and team management skills, excellent analytical and problem-solving abilities, have to ability to manage through and in ambiguity, and have a demonstrated experience in process improvement and change management.

Knowledge of non-profit operations, compliance, and governance is essential, along with exceptional communication and interpersonal skills.
The candidate must have a high energy level and be comfortable performing multi-faceted projects in conjunction with day-to-day activities.

A commitment to the organization's mission and values is critical, as is being a strategic thinker with a hands-on, proactive approach.

The ability to thrive in a fast-paced, dynamic environment and uphold strong ethical standards and integrity is required.
This position involves travel of up to 30%.

Success Measures:
Increase Club satisfaction ratings.
Increase overall KPIs (youth outcomes, attendance, teen growth, revenue, individual and team performance) ensuring successful implementation, monitoring and evaluation.
Increase speed to market on new initiatives ensuring effective systems, processes and operating models.

Additional ResponsibilitiesIn addition, the position leads key departmental meetings, coordinating among different areas of the Field Operations organization, and oter critical functions, and generally helping to implement the vision of the department's senior executives.

In conjunction with the Business Intelligence team, this leader provides daily, weekly monthly, and quarterly progress reports for the COO, President & CEO, and other senior leaders on the execution of all critical initiatives.

Lastly, they will demonstrate Boys & Girls Club of America's mission driven I Care Values and integrate these beliefs into our environment and ways of work.

Core CompetenciesThe ideal candidate will be able to thrive in a fast-paced high-pressure environment and remain composed under pressure.
This role requires a high level of critical thinking, and problem-solving capabilities.
Success is achieved by an ability to manage department expectations and drive results.

Relationship Building Skills:


Strong and proven ability to build relationships; trusted liaison between BGCA and our potential external stakeholders, ensuring clear communication and fostering positive interactions.


Collaboration and Partnership:


Guide cross-team and cross-organizational collaboration; relate well to a diversity of individuals; convene and manage groups; work well as a team player, fostering synergy and cooperation across departments.


Trusted Thought Partner:


Strong executive presence; ability to build a reputable personal brand and bring unique perspectives to problems or opportunities; passionate and confident communicator who can share their message effectively; influential leader achieving effective results through people and strategic insights.


People Leader:


Proven track record of managing and developing high-performance teams, with the ability to create a positive and productive work environment.

Model proper staff behavior and promote inclusive practices; create a sense of shared responsibility/credit for accomplishments and shared responsibility for challenges or failures; manage competing requirements and interests.

Leads courageously and inspires trust and commitment.

Financial Management:
Results-driven strategist with the ability to understand complex financial models; and creating the conditions for financial success.
Demonstrates adherence to ethical guidelines and fiduciary requirements, ensuring financial integrity and accountability.

Functional:


Ability to multitask and prioritize tasks; excellent time management and well-developed organizational skills; attention to detail; strong focus on accuracy; tech-savvy, utilizing technology to streamline processes and enhance productivity.


Leading with Agility and Pivoting Quickly:

Ability to adapt to changing circumstances and pivot strategies as needed; demonstrates resilience and flexibility in the face of uncertainty.

Embraces change with a proactive mindset, quickly assessing situations and making informed decisions to maintain momentum and progress.

Continuous Improvement:
Commitment to fostering a culture of continuous improvement; actively seeks opportunities for enhancing processes, systems, and performance.
Utilizes data-driven insights to identify areas for growth and implements strategies to drive efficiency and innovation, ensuring sustainable progress.
QualificationsEducation, Experience and SkillsBachelor's degree or a combination of education/experience equivalency.

Minimum of seven years' experience either in a multidisciplinary leadership role in the private or public sector or in the management, administration, and operation of a Boys & Girls Club (or similar organization).

Proficiency in Salesforce, Microsoft Word, Power Point, Outlook and Excel.

Experience with other computer software management tools; Zoom, Teams, SharePointAbout the Field Operations GroupField Operations is a large division that is Movement facing and focuses on positive youth outcomes.

The Field Operations team focuses on leadership & board development, child safety & quality assurance, military & native services, youth development including life & workforce readiness, and strategic alignment.


Click About Us to access:
Benefits InformationOur Diversity and Values MissionAbout Boys and Girls Club of AmericaEmpowering KidsProgramsGetting InvolvedNews and StoriesJob SummaryJob ID:

Category:

Field OperationsLocation:
Atlanta, GA.

Estimated Salary:
$20 to $28 per hour based on qualifications.

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