Customer Service Representative

1 month ago


St Louis, Missouri, United States The Cigna Group Full time
The job profile for this position is Customer Service Representative, which is a Band 1 Professional Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply

Our people make all the difference in our success.

MUST live in MISSOURI within commute to 70 & N. Hanley, St. Louis, MO.

Must be able to work 11:30 am - 8 pm (Mon - Fri)

Do you want to Drive Growth and Improve Lives? Accredo, a division of The Cigna Group is looking for several Customer Service Representatives who will be responsible for handling a high volume of inbound calls assisting patients with their prescription medications.

How you'll make a difference:

  • Manage all inbound/outbound patient, physician, and physician advocate communications in a professional manner and within program guidelines
  • Accurately enter eligibility paperwork, prescriptions, refills, and/or other information into system
  • Maintain accurate and complete documentation and system records of all inquiries to continuously improve the customer service experience and mitigate potential legal issues
  • Enter and interpret program materials to determine enrollment criteria; explain to the caller or other employees the necessary requirements to be on the program
  • Report to the proper group any allergy, adverse events, or duplicate therapy warnings that appear
  • Place outbound phone calls for clarification on any issues involving program or pharmacy guidelines. employees, answering questions, etc

What you'll need to succeed:

  • High school degree or GED required.
  • REQUIRED to work 11:30 am - 8 pm Mon - Fri) REQUIRED
  • Ability to obtain and retain Missouri state Pharmacy Technician License per state guidelines required
  • 1+ years of experience in the medical field preferred
  • 6+ months of experience as a pharmacy technician or pharmacy knowledge preferred
  • Proficiency with Microsoft office (Excel, Outlook & Word) and navigating various applications required
  • Ability and willingness to work a flexible schedule to cover peak times (within operational hours: 7am-8pm) required
  • Excellent written and verbal communication skills
  • Ability to learn quickly, maintain accurate information, adapt in a fast -paced changing environment and make decisions with minimal supervision

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.



  • St Louis, Missouri, United States AAA Missouri, AAA Careers Full time

    Customer Service RepresentativeAuto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Insurance Call Center. What do we offer?Outstanding Benefits and Growth Opportunities.$21.00 an hour to start.Additionally, after completion of your training, you will be eligible to participate in our incentive...


  • St Louis, Missouri, United States Mercy Full time

    Position Overview:As a key member of our healthcare team, you will be responsible for welcoming and assisting patients, whether via telephone or face-to-face interactions. Your role will include overseeing the waiting area and executing various administrative duties as necessary, all while upholding our core mission, values, and service excellence...


  • St Louis, Missouri, United States Mercy Full time

    Position Overview:As a vital member of our healthcare team, you will be responsible for welcoming and assisting patients, whether via telephone or face-to-face interactions. Your role will include overseeing the waiting area and executing various administrative duties as necessary, all while upholding our organizational mission, core values, and service...


  • St Louis, Missouri, United States People's Family of Corporations Full time

    Job SummaryPeople's Family of Corporations is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for confirming and rescheduling appointments in our NextGen system for new and established PHC consumers by phone.Key ResponsibilitiesEnsure that...


  • St Louis, Missouri, United States The Cigna Group Full time

    The job profile for this position is Customer Service Senior Representative, which is a Band 2 Professional Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...


  • St Louis, Missouri, United States Mercy Full time

    Position Overview:Full-Time OpportunityAbout Mercy:At Mercy, we are dedicated to delivering compassionate care and exceptional service. Our mission is to foster a healing environment that reflects our commitment to our patients and community.Role Summary:The Healthcare Customer Service Representative will perform essential administrative functions within a...


  • St Louis, Missouri, United States Ed Roehr Safety Products Full time

    Job OverviewAt Ed Roehr Safety Products, we specialize in equipping law enforcement with essential gear and supplies. We are currently seeking a dedicated individual to become a part of our customer service team, playing a vital role in delivering products to those committed to ensuring public safety.Key Benefits:401(k) PlanDental CoverageHealth...


  • St Louis, Missouri, United States AAA Missouri Full time

    Job SummaryWe are seeking a skilled Claims Service Representative to join our Property Claims Team at AAA Missouri. As a key member of our team, you will play a vital role in providing an outstanding experience for our members by helping them navigate the claim process and recover from unexpected events.Key Responsibilities:Investigate and evaluate claims to...


  • St Louis, Missouri, United States Hertz Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our clients.Key ResponsibilitiesCustomer Service: Provide world-class customer service to our clients,...


  • St Louis, Missouri, United States Jillys Cupcake Bar & Cafe Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Front of House Staff Member at Jillys Cupcake Bar & Cafe. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive dining experience for our guests, and contributing to the overall success of our...


  • St Louis, Missouri, United States Jimmy John's Full time

    Customer Service Expert - Starting at $13/hr and AboveWe're seeking a highly skilled and enthusiastic individual to join our team as a Customer Service Expert at Jimmy John's. If you excel in a dynamic setting and take pride in delivering exceptional customer service, we'd love to hear from you.About the Role:Warmly welcome customers and provide top-tier...


  • St Louis, Missouri, United States Mercy Full time

    Full-Time PositionMercy Women's Health Kennerly Clinic About Us: At Mercy, we are dedicated to fostering a healing environment through our compassionate approach and outstanding service. We believe in creating careers that align with the distinct talents of individuals, allowing you to utilize not only your skills but also your passion for helping others....


  • St Louis, Missouri, United States Mercy Full time

    Full-Time Position: 8:30am - 5pmMercy Women's Health Kennerly Clinic About Us: At Mercy, we are dedicated to fostering a healing environment through our compassionate approach and outstanding service. Our mission is to create careers that align with the unique talents of individuals, ensuring that your skills and heart are utilized to their fullest...


  • St Louis, Missouri, United States Exela Enterprise Solutions Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Exela Enterprise Solutions. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring their needs are met and exceeded.Key Responsibilities:Process and manage customer inquiries and...


  • St Louis, Missouri, United States The Sherwin-Williams Company Full time

    Position Overview:As a Multilingual Customer Support Representative, you will engage with both wholesale and retail clients to identify their requirements, address inquiries regarding Sherwin-Williams products, and suggest suitable solutions. Key Responsibilities:Customer Support Representatives are responsible for promptly addressing customer issues and...


  • St Louis, Missouri, United States College Hunks Hauling Junk & Moving Full time

    **About Us**College Hunks Hauling Junk & Moving is a dynamic and growing company that prides itself on delivering a stress-free moving experience. Our mission is to embody our core values of Building Leaders, Always Branding, Listen Fulfill and Delight, and Creating a Fun Enthusiastic Team Environment.**Job Summary**We are seeking a highly motivated and...


  • St Louis, Missouri, United States Mercy Full time

    About Us: At Mercy, we are dedicated to fostering a healing environment through our compassionate approach and outstanding service. Our mission is to align careers with the distinct talents of individuals, ensuring that your skills and passion contribute to our shared goal of exceptional patient care. Position Overview: The Advanced Patient Services...


  • St Louis, Missouri, United States People's Family of Corporations Full time

    Job Overview:The Call Center Representative plays a crucial role in managing appointment confirmations and rescheduling for both new and existing clients of People's Family of Corporations. This position requires effective communication skills to ensure a seamless experience for consumers.Key Responsibilities:1. Confirm and remind clients of their scheduled...


  • St Louis, Missouri, United States Mercy Full time

    About Us: At Mercy, we are dedicated to a mission that embodies a healing ministry through our compassionate care and outstanding service. Our commitment to creating a workplace that aligns with the unique talents of each individual is paramount. Position Overview: The Advanced Patient Services Representative is essential in facilitating the efficient...


  • St Louis, Missouri, United States Seronda Network Full time

    Customer Service Operations Manager at Seronda Network Are you prepared to elevate your professional journey? At Seronda Network, we are in search of dedicated and creative individuals to become part of our vibrant team. Job Type: Full-time Salary: $16 to $19 per hour Job Overview: As a Customer Service Operations Manager at Seronda Network, you will be...