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Customer Service Specialist
2 months ago
The Call Center Representative plays a crucial role in managing appointment confirmations and rescheduling for both new and existing clients of People's Family of Corporations. This position requires effective communication skills to ensure a seamless experience for consumers.
Key Responsibilities:
1. Confirm and remind clients of their scheduled appointments, ensuring to communicate essential details clearly.
2. Maintain up-to-date client information in the system, including contact details.
3. Provide information about services and programs available to clients.
4. Guide clients on necessary documentation to bring for their appointments.
5. Assist clients in rescheduling appointments as needed and document any changes appropriately.
6. Verify appointment details upon client request and document any cancellations or changes.
7. Proactively reach out to clients to remind them of their appointments.
8. Ensure that all appointment scheduling aligns with provider requests and guidelines.
9. Collaborate with the Central Scheduling department for any complex appointment requests.
10. Stay informed about the NextGen system to efficiently manage appointments and client interactions.
Qualifications:
1. An Associate's Degree in Business Administration or equivalent experience in a related field.
2. Previous experience in healthcare or customer service is preferred.
3. Strong interpersonal skills and a commitment to customer satisfaction.
4. Proficiency in computer usage and a willingness to learn new software applications.
5. Typing speed of at least 35 words per minute.
