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Healthcare Customer Service Specialist
2 months ago
At Mercy, we are dedicated to a mission that embodies a healing ministry through our compassionate care and outstanding service. Our commitment to creating a workplace that aligns with the unique talents of each individual is paramount.
Position Overview:
The Advanced Patient Services Representative is essential in facilitating the efficient operation of our clinic by overseeing patient interactions, managing administrative duties, and delivering exceptional customer service. This role demands a high degree of professionalism, excellent communication abilities, and the capacity to juggle multiple responsibilities effectively.
Key Qualifications:
- Experience: Demonstrated proficiency in both Patient Services Representative and Advanced Patient Services Representative roles, as confirmed by a department leader.
- Education: High school diploma or equivalent is required.
- Certifications: None required.
- Skills: Strong verbal and written communication skills are crucial for effective interaction with patients, healthcare professionals, and team members. The ability to communicate with clarity and professionalism is vital in this position.
We provide comprehensive health, vision, and dental coverage from day one, along with paid time off, tuition reimbursement, and employer-matched retirement plans for eligible employees working 32 hours or more per pay period.
Our Commitment:
At Mercy, we strive to bring to life a healing ministry through compassionate care. Our supportive community is here to assist you through every challenge, especially during demanding times. You will have the chance to innovate new care models and enhance the healthcare experience through advanced technology and cutting-edge procedures.
What We Value:
Compassion and professionalism are at the core of our values. A positive attitude and a strong sense of advocacy align perfectly with our mission and vision. We foster collaboration and are dedicated to going the extra mile to provide exceptional care—this is integral to our commitment.
