Customer Service Associate

1 week ago


St Louis, Missouri, United States Exela Enterprise Solutions Full time
Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at Exela Enterprise Solutions. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring their needs are met and exceeded.

Key Responsibilities:
  • Process and manage customer inquiries and concerns in a timely and professional manner.
  • Provide accurate and efficient service to customers, ensuring their needs are met and exceeded.
  • Maintain accurate records and reports, including customer interactions and issue resolutions.
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
  • Stay up-to-date on company policies and procedures, and ensure compliance with all relevant regulations.
  • Participate in ongoing training and development to improve customer service skills and knowledge.
Requirements:
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Strong organizational and administrative skills, with the ability to maintain accurate records and reports.
  • Ability to maintain confidentiality and handle sensitive customer information.
Preferred Qualifications:
  • Previous customer service experience, preferably in a similar industry or role.
  • Knowledge of customer service principles and practices, including conflict resolution and negotiation.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.


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