Customer Experience Associate I

1 month ago

New York, New York, United States Conduent Transport Solutions, Inc Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Customer Service Representative

$16.50/hr

Bilingual English/Spanish $17.50/hr

375 McCarter Hwy in Newark, NJ

Must be flexible each weekday to work between 7am-5:30pm

Must be flexible weekends/holidays to work between 8:30am-5:00pm

Will work 40 hours per week

The Customer Service Representative (CSR) will access and utilize the admin portal to respond to customer inquiries in a call center environment. The CSR's roles and responsibilities may call for him/her to perform one or more of the following.

  • Possess strong communication skills and enjoy helping others.
  • Respond to telephone inquiries and complaints using standard scripts and procedures.
  • Gather information, research/resolve inquiries and log all customer calls in admin portal notes and the CSR Tracker.
  • Communicate appropriate options for resolution in a timely manner.
  • Inform customers about services available and assesses customer needs.
  • Provide functional guidance, training, support, and assistance to lower-level staff.
  • Report and follow up on all escalations.
    • Identify and escalate customer related issues and admin portal issues.
  • Participate in ongoing training sessions.
  • Respond via email to customer inquiries.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

Apply Today

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

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