Customer Experience Representative

6 days ago

New York, New York, United States Metroplusjobs Full time
Job Description

Job Summary: We are seeking a highly skilled Customer Experience Specialist to join our team at Metroplusjobs. As a key member of our organization, you will be responsible for providing exceptional customer service to our members, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Support members with recertification and renewal of membership, ensuring seamless and easy processes.
  • Assist members with enrollment and retention support, including changing lines of business and re-enrolling members due to administrative issues.
  • Provide end-to-end customer support to drive customer satisfaction and improve customer experience.
  • Interface with internal and external stakeholders to ensure complete resolution.
  • Communicate verbally and in writing with members for all necessary member retention activities.
  • Devising solutions in response to member dissatisfaction/complaints/issues to support ongoing organizational improvement efforts.
  • Support ad-hoc projects on process improvements.
  • Conduct one-on-one and group presentations to generate leads and forward to the Sales Department.
  • Conduct regular competitor analysis and make changes to member retention techniques as needed.
  • Provide reports and data as requested.

Requirements:

  • Associates Degree and 3-5 years of experience in direct consumer contact, including customer engagement, customer services, sales, community engagement, etc.; OR
  • High school degree and 5-8 years in direct consumer contact, including customer engagement, customer services, sales, community engagement, etc.; AND
  • Managed Care experience preferred.
  • The candidate must obtain CAC Certification within the first month of employment.

Professional Competencies:

  • Functional/Technical skills
  • Highly organized with attention to detail
  • Integrity and trust
  • Customer Experience Focus
  • Emotional intelligence-listening skills to really be able to work with members
  • Written and Oral Communication skills
  • Conflict Resolution
  • Patience
  • Problem-solving skills

  • Customer Service Representative

    4 days ago

    New York, New York, United States Customer Service Open House Full time

    Job DescriptionWe are seeking a highly skilled and experienced Customer Service Representative to join our team at the Customer Service Open House. As a Counter Service Associate, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients.Key Responsibilities:Take food orders and serve food over the...

  • Customer Experience Representative

    4 days ago

    New York, New York, United States T-Mobile Full time

    About the RoleAs a Customer Experience Representative at T-Mobile, you will play a vital role in delivering exceptional customer service and sales experiences to our customers. You will be responsible for building strong relationships with customers, understanding their needs, and providing personalized solutions to meet their wireless needs.Key...

  • Customer Experience Representative

    2 days ago

    New York, New York, United States Soko Glam Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Customer Experience Representative to join our team at Soko Glam. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty to our brand.Key ResponsibilitiesProvide best-in-class customer...

  • Customer Experience Representative

    6 days ago

    New York, New York, United States Steak 'n Shake Florida Full time

    Steak 'n Shake Florida Hospitality Host Job Opportunity:The Hospitality Host position at Steak 'n Shake Florida is a critical role that will professionally represent the company by greeting, engaging, and serving new and existing guests and fans. Constantly creates a welcoming atmosphere that appreciates the Guest's business and supports the location's...

  • Customer Experience Representative

    3 days ago

    New York, New York, United States Baked By Melissa Full time

    Job DescriptionAbout the Role:The Customer Happiness Associate is a key member of our team, responsible for delivering exceptional customer experiences and ensuring customer satisfaction. This role requires a high level of enthusiasm, energy, and a passion for providing top-notch customer service.Key Responsibilities:Customer Interaction: Engage with...

  • Customer Experience Representative

    4 days ago

    New York, New York, United States TD Bank Group Full time

    **Job Summary**The Store Customer Experience Coordinator provides exceptional customer service in both teller transactions and platform customer service, while selling and referring TD Bank products to new and existing customers.**Key Responsibilities**Consistently executes behaviors to deliver a legendary customer experience in the storeConducts needs-based...

  • Customer Experience Representative

    4 days ago

    New York, New York, United States CoStar Astrology Full time

    About CoStar AstrologyWe're a rapidly growing company that's revolutionizing the way people connect with each other and the universe. Our mission is to provide a unique and personalized experience that helps people reflect and connect in real, meaningful ways.Job SummaryWe're seeking a highly organized and detail-oriented Customer Experience Associate to...

  • Customer Experience Specialist

    6 days ago

    New York, New York, United States Fine Line Vision Full time

    About Fine Line VisionWe're a forward-thinking company that specializes in creating immersive retail event experiences. Our mission is to build direct connections with our target market and turn retail marketing events into unforgettable moments.What We Offer:A dynamic and collaborative work environment that prioritizes innovation, inclusivity, and...

  • IGaming Customer Service Representative II

    3 days ago

    New York, New York, United States Ocean Casino Resort Full time

    About the RoleThe IGaming Customer Service Representative II is a key member of our team, responsible for delivering exceptional customer experiences and enhancing the online casino experience by providing professional, accurate, and timely assistance to players. This role involves working within a team to exceed customer satisfaction expectations and...

  • Customer Experience Manager

    3 days ago

    New York, New York, United States Brooks Brothers Full time

    Job DescriptionJob Title: Customer Experience ManagerJob Summary:We are seeking a highly skilled Customer Experience Manager to lead our customer care team at Brooks Brothers. The ideal candidate will have a proven track record of driving customer satisfaction and loyalty, and will be responsible for developing and implementing strategies to improve the...

  • Customer Experience Ambassador

    6 days ago

    New York, New York, United States Bonobos Full time

    About BonobosWe are a fashion-forward company dedicated to delivering exceptional customer experiences. Our mission is to make fits and connections that inspire people to be themselves. We offer a unique retail model and personalized service that sets us apart from traditional retailers.Job SummaryWe are seeking a highly skilled Customer Experience Guide to...

  • Customer Experience

    2 months ago

    New York, New York, United States Long Lines, LLC Full time

    Long Lines, LLC is looking for an energetic person who is willing to work hard and grow with our company. The Customer Experience and Sales Representative will be responsible for the customer service experience related to services for video, high speed internet and telephone for residential and commercial customers. If you are looking for a place to grow and...

  • Customer Experience Manager

    6 days ago

    New York, New York, United States Lumen Technologies Australia Pty Full time

    Customer Service Leadership OpportunityAbout the Role:We are seeking a highly skilled Customer Service Director to lead our customer care team at Lumen Technologies Australia Pty. As a key member of our leadership team, you will be responsible for developing and implementing customer service strategies that drive business growth and customer satisfaction.Key...

  • Customer Experience Champion

    6 days ago

    New York, New York, United States Moxie Management Full time

    **Unlock Your Potential with Moxie Management**We are a customer-centric, family-focused company with a relentless drive to deliver exceptional value to our clients. Our mission is to build engaged, lifelong relationships, and put our customers at the heart of everything we do. We strive to propel revenue and build our client's reputation. Our Sports-Minded...

  • Customer Experience Navigator

    4 days ago

    New York, New York, United States EmblemHealth Full time

    **About Us**EmblemHealth is a leading healthcare organization dedicated to providing high-quality, affordable care to our customers. We strive to make good health achievable for everyone, and we're committed to living our values of caring, diversity, and partnership in everything we do.**Job Summary**We're seeking a highly skilled and compassionate Customer...

  • Customer Experience Specialist

    6 days ago

    New York, New York, United States Domino's Franchise Full time

    Job DescriptionJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Franchise. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer inquiries, and ensuring a positive experience for our customers.Key...

  • Customer Experience Manager

    6 days ago

    New York, New York, United States Brooks Brothers Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Experience Manager to join our team at Brooks Brothers. As a key member of our customer-facing team, you will be responsible for leading our customer care team and developing strategies to drive customer satisfaction and loyalty.Key ResponsibilitiesDevelop and Implement Customer Experience...

  • Customer Service Representative

    1 month ago

    New York, New York, United States Anchor International Full time

    CUSTOMER SERVICE REPRESENTATIVE Anchor International is a competitive sales & marketing firm located in New York City.Our company is currently seeking competitive customer service representatives to join our team.This is a role that focuses on customer acquisition and ensuring our current business customers have the right products and services.Customer...

  • Customer Experience Associate I

    2 months ago

    New York, New York, United States Conduent Transport Solutions, Inc Full time

    Customer Service Representative$16.50/hrBilingual English/Spanish $17.50/hr375 McCarter Hwy in Newark, NJ Must be flexible each weekday to work between 7am-5:30pmMust be flexible weekends/holidays to work between 8:30am-5:00pmWill work 40 hours per week The Customer Service Representative (CSR) will access and utilize the New Jersey Transit (NJT) admin...

  • Customer Service Representative

    2 days ago

    New York, New York, United States Domino's Franchise Full time

    Job DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Domino's Franchise. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to ensure a positive...