Customer Experience Manager

6 days ago

New York, New York, United States Ascena Retail Group Full time
Job Summary

We are seeking a highly skilled Customer Experience Manager to join our team at Ascena Retail Group. This role is responsible for developing and implementing training initiatives to enhance the customer experience across all aspects of our brands.

Key Responsibilities
  • Partner with the Director of Customer Experience to create and produce training content that fosters a selling culture rooted in hospitality principles.
  • Develop seasonal frameworks and execute communication cadence for education tools and experience initiatives, integrating with daily business and brand program communications.
  • Serve as a content producer for styling, service, and other content types to inform, engage, and inspire our field teams.
  • Co-manage our intranet platform editorial calendar and supporting content planning with the Store Communications team.
  • Consult and collaborate with cross-functional partners on associate education needs for program rollouts, campaign events, and activations.
  • Leverage performance measuring tools to ensure consistency in level of service and inform future improvements.
Requirements
  • 3-4 years of experience in crafting and executing retail-focused service training and styling education.
  • Bachelor's degree or equivalent work experience in Business, Communications, Marketing, or Digital Strategy.
  • Genuine affinity for fashion, balanced with an understanding of business and emerging trends.
  • Ability to work cross-functionally and collaborate, gain alignment, influence, and problem-solve.
  • Strong communication skills (verbal and written) with the ability to organize, apply hierarchy, and simplify content for various audiences and mediums.

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