Customer Experience Specialist

6 days ago

New York, New York, United States Brooklinen Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Part-time Sales Associate. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences and driving sales growth in our Williamsburg store.

Key Responsibilities
  • Customer Service: Ensure that every customer interaction is positive and memorable, providing personalized recommendations and solutions to meet their needs.
  • Product Knowledge: Develop in-depth knowledge of our product assortment, brand history, and value proposition to effectively communicate with customers and drive sales.
  • Visual Merchandising: Assist in the visual merchandising of the store and product, creating an engaging and inviting shopping environment.
  • Inventory Management: Work in the back of house to receive and organize inventory, ensuring that products are accurately stocked and easily accessible.
  • Event Planning: Support the planning and execution of in-store special events, promoting a fun and engaging shopping experience.
Requirements
  • Experience: 0-3 years of experience in a retail or service-oriented environment.
  • Communication Skills: Ability to communicate clearly, confidently, and enthusiastically with customers and colleagues.
  • Judgment and Problem-Solving: Strong judgment and a service- and solution-oriented approach to resolving customer issues.
  • Flexibility: Ability to work a flexible schedule, including evenings, holidays, and weekend shifts.
  • Teamwork: Passionate, inclusive, and positive attitude, with a willingness to collaborate with colleagues to achieve team goals.
Why Brooklinen?
  • Culture: Our team is made up of friendly, funny, welcoming, low-ego, and passionate people who are great at what they do.
  • Benefits: Great benefits for our full-time team members, including fully company-paid options, 100% paid parental leave, budget for learning and development, and more.
  • Awards and Recognition: Honored to be recognized by various industry tastemakers for our culture and employee engagement, including accolades from LinkedIn Top Startups, Inc.'s Best Workplaces, and Forbes Best Startup Employers in America.
Compensation and Benefits

We offer a competitive total compensation package, including a starting hourly rate of $19/hour, a quarterly bonus program, and a 401K with a 4% Safe Harbor Match. We also provide commuter benefits and a quarterly product allowance.

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