Customer Experience Associate I

1 month ago


New York, New York, United States Conduent Transport Solutions, Inc Full time

Customer Service Representative

$16.50/hr

Bilingual English/Spanish $17.50/hr

375 McCarter Hwy in Newark, NJ

Must be flexible each weekday to work between 7am-5:30pm

Must be flexible weekends/holidays to work between 8:30am-5:00pm

Will work 40 hours per week

The Customer Service Representative (CSR) will access and utilize the New Jersey Transit (NJT) admin portal to respond to customer inquiries in a call center environment. The CSR's roles and responsibilities may call for him/her to perform one or more of the following.

  • Possess strong communication skills and enjoy helping others.
  • Respond to telephone inquiries and complaints using standard scripts and procedures.
  • Gather information, research/resolve inquiries and log all customer calls in admin portal notes and the CSR Tracker.
  • Communicate appropriate options for resolution in a timely manner.
  • Inform customers about services available and assesses customer needs.
  • Provide functional guidance, training, support, and assistance to lower-level staff
  • Report and follow up on all cases that require NJTRANSIT action to NJTRANSIT.
    • Identify and escalate NJTRANSIT App issues and admin portal issues.
  • Participate in ongoing training sessions
  • Respond via email to customer inquiries submitted to NJTRANSIT Call Center

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

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