![Conduent Transport Solutions, Inc](https://assets.phenompeople.com/CareerConnectResources/pp/COJCONUS/images/job_logo_config-1668601016431.jpg)
Customer Experience Associate I
1 month ago
Customer Service Representative
$16.50/hr
Bilingual English/Spanish $17.50/hr
375 McCarter Hwy in Newark, NJ
Must be flexible each weekday to work between 7am-5:30pm
Must be flexible weekends/holidays to work between 8:30am-5:00pm
Will work 40 hours per week
The Customer Service Representative (CSR) will access and utilize the New Jersey Transit (NJT) admin portal to respond to customer inquiries in a call center environment. The CSR's roles and responsibilities may call for him/her to perform one or more of the following.
- Possess strong communication skills and enjoy helping others.
- Respond to telephone inquiries and complaints using standard scripts and procedures.
- Gather information, research/resolve inquiries and log all customer calls in admin portal notes and the CSR Tracker.
- Communicate appropriate options for resolution in a timely manner.
- Inform customers about services available and assesses customer needs.
- Provide functional guidance, training, support, and assistance to lower-level staff
- Report and follow up on all cases that require NJTRANSIT action to NJTRANSIT.
- Identify and escalate NJTRANSIT App issues and admin portal issues.
- Participate in ongoing training sessions
- Respond via email to customer inquiries submitted to NJTRANSIT Call Center
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
Apply Today
-
Customer Experience Associate I
4 weeks ago
New York, New York, United States Conduent Transport Solutions, Inc Full timeThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
-
Customer Experience Associate I
2 weeks ago
New York, New York, United States Conduent State & Local Solutions, Inc Full timeThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
-
Customer Experience Associate
2 months ago
New York, New York, United States Lithic Full timeLithic creates card issuing and payment infrastructure for technology companies that just works. We help some of the world's fastest-growing digital banks, fintech companies, and software companies process billions in transactions annually.Lithic is hiring a Customer Experience Associate. As a Customer Experience Associate at Lithic, you'll be a trustworthy...
-
Customer Relations Support Associate I
10 hours ago
New York, New York, United States Nebraska Public Power District Full timePosition OverviewThe individual in this role is primarily responsible for fostering customer relationships and ensuring satisfaction, alongside managing the administrative tasks necessary for creating service notifications and orders essential for the execution of customer service operations. This includes interfacing and coordinating with work management,...
-
Customer Experience Associate
4 weeks ago
New York, New York, United States Amerex Group LLC Full timeThe Customer Experience Associate will be a key part of the Marketing team and will be responsible for ensuring a successful customer fulfillment experience. This role will report closely to the Marketing Manager to deliver a best-in-class customer experience. The ideal candidate will be highly motivated, detail-oriented, and have exceptional organizational...
-
Customer Relations Support Associate I
16 hours ago
New York, New York, United States Nebraska Public Power District Full timePosition OverviewThe individual in this role is primarily responsible for managing customer relationships and ensuring satisfaction, along with executing detailed administrative tasks necessary for creating service notifications and orders essential for dispatching customer service operations. This includes interfacing and coordinating work management,...
-
Customer Experience Associate
8 hours ago
New York, New York, United States Block Renovation Full timeJob Description**About Block Renovation**Block Renovation is a leading platform transforming the $450 billion renovation industry. Our mission is to empower homeowners to create spaces they love and contractors to build thriving businesses.**Job Summary**We are seeking a highly skilled Customer Experience Associate to join our team. As a key member of our...
-
Customer Experience Senior Associate
2 months ago
New York, New York, United States Juniper Networks Full timeWe're on a mission to make behavioral health more available and accessible. We're backed by a16z, YCombinator, Craft, and many others to make this dream a reality.--Building an inclusive culture is one of our core tenets as a company. We're very aware of the structural inequalities that exist, and recognize that underrepresented minorities are less likely to...
-
Customer Experience
2 months ago
New York, New York, United States Long Lines, LLC Full timeLong Lines, LLC is looking for an energetic person who is willing to work hard and grow with our company. The Customer Experience and Sales Representative will be responsible for the customer service experience related to services for video, high speed internet and telephone for residential and commercial customers. If you are looking for a place to grow and...
-
EWP Brand Marketing Associate I
6 days ago
New York, New York, United States Boise Cascade Full timeThe EWP Marketing Coordinator I is responsible for strategizing, executing, and managing marketing initiatives for Boise Cascade's EWP brand.This role encompasses the creation and design of marketing materials, including brochures, technical documents, and written content, while also leading and coordinating branding efforts for the Wood Products Division....
-
Customer Experience Specialist
2 months ago
New York, New York, United States Reach Financial Full timeJob Title: Customer Experience Specialist Location: NY, NJ, TX, FL, AL, GA, NC, SCCompensation: $22-25/hr + monthly bonusWhat is Reach Financial?Reach Financial is a FinTech platform that is helping people outsmart debt for good.We are building innovative products and best-in-class support that enable our customers to take control of their debt and...
-
Support Specialist I Customer Support India
2 months ago
New York, New York, United States vimeo technologies private limited Full timeApply for Support Specialist I, Customer Support India, Career Progress Consultants in New York City for 1 - 2 Year of Experience on
-
Customer Engagement Associate
18 hours ago
New York, New York, United States UNTUCKit Full timeJob OverviewAre you enthusiastic about retail? We are seeking a Sales Associate to join our dynamic team. The ideal candidate will possess prior experience in customer service and a solid understanding of the retail environment. Do you excel at inspiring those around you? The Sales Associate will be knowledgeable about our brand and will have a strong...
-
Customer Engagement Associate
1 day ago
New York, New York, United States Staffmark Group Full timeCompany Overview:Staffmark Workforce Solutions is excited to present a unique contract opportunity with a leading global entity in the electronics and home appliance sector.Position Title:Sales AssociateRole Summary:The Sales Associate plays a pivotal role in facilitating sales presentations to potential customers, including consumers, builders, and...
-
Customer Support Specialist I
6 days ago
New York, New York, United States Canon U.S.A., Inc. Full timePosition Overview:As a Customer Support Specialist I, you will play a crucial role in ensuring the efficient execution of various on-site tasks while delivering exceptional customer service and fostering client satisfaction.Location:United StatesCompany:Canon Solutions America, Inc.Role Responsibilities: Actively communicates with supervisors regarding...
-
Client Support Specialist
6 days ago
New York, New York, United States I-LEAD, Inc. Full timePosition Overview:I-LEAD, Inc. is in search of a dedicated Client Support Specialist to enhance our customer service operations. This role is essential in ensuring that our clients receive exceptional support and assistance.Key Responsibilities:Provide comprehensive support to clients, addressing inquiries and resolving issues efficiently.Collaborate with...
-
Customer Engagement Associate
6 days ago
New York, New York, United States The Jewish Museum Full timeSales Associate Position OverviewThe Sales Associate at our esteemed institution is essential in ensuring an enjoyable experience for our visitors. The ideal candidate should possess a genuine enthusiasm for engaging with individuals, outstanding communication abilities, and the adaptability to manage premium transactions and bustling sales periods.Key...
-
Customer Engagement Associate
6 days ago
New York, New York, United States CBD Kratom Full timePosition Overview:CBD Kratom, a leading name in the cannabis industry, is committed to fostering a diverse and inclusive workplace. We prioritize hiring and promoting talent from various backgrounds, creating an environment that encourages growth and collaboration.Role of a Sales Associate:As a Sales Associate, you will be recognized as a key figure in the...
-
Stock Associate I
3 weeks ago
New York, New York, United States Tapestry Full timeSince 1986, Stuart Weitzman has been inspired by women who are confident, sexy, bold — and, above all, strong. The New York City-based global luxury footwear brand combines its artisanal Spanish craftsmanship and precisely engineered fit to create shoes that empower every woman to stand strong. Stuart Weitzman is part of the Tapestry portfolio — a...
-
Chief Customer Experience Officer
15 hours ago
New York, New York, United States Springwater Global Full timeVice President of Customer ExperienceTransforming the Pet Health LandscapeSpringwater Global, a pioneering entity in the realm of pet wellness, is on the lookout for an innovative Vice President of Customer Experience. This role is pivotal in reshaping the pet care sector, ensuring that pet parents receive unparalleled support and solutions—from everyday...