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Customer Experience Specialist

2 months ago

New York, New York, United States LEAP Full time

About Leap

Leap is a modern retail company that develops and operates physical stores for emerging brands. Our platform enables brands to rapidly deploy efficient and modern stores that work in concert with their e-commerce customer experiences.

Job Summary

We are seeking a Part-Time Sales Associate to join our team at our new store Pact in Nolita. As a sales associate, you will help build out our exciting new retail model and gain first-hand exposure to various prominent and exciting brands. You will provide an exceptional shopping experience in-store, assist customers virtually on an appointment basis, and fulfill orders out of the store and ship to customers directly.

Key Responsibilities

  • Provide an exceptional shopping experience for customers
  • Directly impact the business by assisting in driving and meeting daily sales goals
  • Maintain current knowledge of brand standards and merchandise
  • Resolve customer issues with proactive positive impact
  • Participate in general store maintenance (fitting rooms, sales floor, inventory room, etc.)
  • Assist with special brand store events
  • Provide additional support to surrounding brands as needed

Requirements

  • Experience working with customers and motivated to help them through their retail experience from start to finish
  • Natural problem solver
  • Collaborative and supportive work environment
  • Self-starter with an entrepreneurial spirit
  • Positive, passionate about fashion, high energy, and eager to learn
  • Comfortable learning and operating retail technology and platforms (POS, Shopify, Ticket scanners)
  • Ability to work a retail schedule, including nights, weekends, and holidays

What We Offer

  • Career growth opportunities
  • Exceptional employee discount on product
  • Continued education (e-learning and training)
  • Flexible working hours/schedule