Technical Lead, Order and Account Management

3 weeks ago


Charlotte, North Carolina, United States Brightspeed Full time

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web

Job Description

We are looking for a Technical Lead, Order and Account Management to join our growing team. In this position, you will lead small to complex UI business initiatives for orchestration, workflow, activation, and provisioning with focus on delivering best in class user experience. You will be responsible for the technical delivery and integration management with multiple systems. You will evaluate and assess existing architecture and design, provide inputs on addressing challenges, evolve revised architecture and design, address the gaps and challenges. You will have strong hands-on and analytical experience.

Lead small to complex business initiatives for orchestration, workflow, activation, and provisioning with focus on delivering best in class customer experience
Own technical delivery and integration management
Coordinate and drive the delivery across IT and business partners in a multi-vendor environment through the SDLC – requirements, architecture, design, development, testing, deployment and support
Hands-on involvement as needed in all areas of SDLC – troubleshooting, debugging, verification and testing, production monitoring and performance analysis
Lay out enterprise architecture and design for systems and applications spanning multiple departments and organizations in Mass Market
Evaluate and assess existing architecture and design, provide inputs on addressing challenges, evolve revised architecture and design addressing the gaps and challenges
Review, document and publish the architecture, interfaces, and design documents based on sessions with IT and business partners and existing artifacts
Define the appropriate Business and IT Key Performance Indicators (KPI) and Objectives and Key Results (OKR) at various levels in collaboration with the partners
Translate business requirements to software specification and requirements
Lay out the high-level systems design and specification in an ecosystem involving ERP systems, Databases Cloud and Web based applications
Track and manage IT KPIs and OKRs; leverage the larger delivery ecosystem to drive target achievement
Generate reports and metrics for IT and business reviews, preparing updates for executive leadership
Optimize performance and improve UX of existing components
Work closely with senior management, analyzing long-term business goals and suggest ways the organization might achieve these goals with technology
Influence, negotiate, build consensus, and align with peer engineering, product, business teams and vendor partners on solutioning and implementation
Provide industry knowledge, experience, and best practices to help the team stay ahead of the curve in keeping our technology stack cutting edge

Qualifications
Bachelor's degree in computer science, Engineering, or Equivalent with 10+ years of hands-on industry experience
Experience in architecture, design, development, deployment and support of enterprise systems and applications in a highly scalable and high performing environment involving web, server, and databases in cloud ecosystem
Experience in designing and building rich user interfaces
Experience in working with HTML5, CSS, AngularJS, Angular, ReactJS
Experience in working with ServiceNow and Service Portal
Experience in managing and driving software systems integration and delivery end to end through the SDLC - requirements, architecture, design, development, testing, deployment
Experience in Jira, Confluence and SharePoint
Experience in Office 360 suite - Excel, Visio and PowerPoint
Experience in full stack development – web, server, databases in cloud environments
10+ years of experience in software and operations engineering with 5+ years of leadership experience
10+ years of experience in telecom domain, product, and services
7+ years of design and development in the OSS/BSS space around Order Management, provisioning and activation for Consumer portfolio
environments
Proven experience driving delivery in a multi-vendor, multi organizational environment across IT and Business, multiple time zones.
Good communication skills, ability to thrive in a dynamic fast paced environment.

Telecom Provisioning Platform experience
Telecom Inventory experience
Order Orchestration experience
Experience in creating a generic UI framework

#LI-SS1

Additional Information

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer/Veterans/Disabled
For all applicants, please take a moment to review our Privacy Notices:
Brightspeed's Privacy Notice for California Residents
Brightspeed's Privacy Notice

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