Lead Engineer, VoIP Order Management

2 weeks ago


Charlotte, North Carolina, United States Brightspeed Full time
Job Overview

Company Overview:
At Brightspeed, we are transforming the way individuals connect, work, and engage by delivering swift and dependable internet services alongside an exceptional customer experience across multiple states.

Supported by Apollo Global Management, our mission is to expedite the transition from copper to fiber optic technologies, enhancing internet accessibility in rural areas that have historically been overlooked by broadband providers, while ensuring a premier customer experience.

Join our team in realizing this vision by designing and constructing a top-tier fiber network and fostering an unparalleled customer journey.

Position Summary:

We are thrilled to announce an opportunity for a Lead Engineer, VoIP Order Management to spearhead end-to-end system solutions for our telecom application suite. As a pivotal member of our IT division, you will oversee system solutions related to order fulfillment orchestration, inventory management, provisioning, and billing.

In this dynamic role, you will be tasked with leading the team through the entire customer order fulfillment process, ensuring a seamless order provisioning lifecycle.

Key Responsibilities:
  • Establish the strategic roadmap, comprehend the end-to-end process for migrating provisioning applications, guide the team in achieving business objectives, and troubleshoot operational challenges.
  • Possess a comprehensive understanding of requirements to fulfill business goals.
  • Direct the team towards solutions proposed by architects to ensure optimal performance, scalability, and reliability.
  • Define and enforce processes to meet the team's established KPIs.
  • Collaborate closely with senior management to analyze long-term business objectives and recommend technological solutions to achieve these goals.
  • Mentor team members in assessing system usage trends and identifying potential performance bottlenecks in inter-system processes.
Qualifications:

Essential Skills:

  • Bachelor's degree in Computer Science or a related field.
  • Over 12 years of experience in software engineering, with a minimum of 5 years in a leadership role within the telecom sector.
  • At least 8 years of experience in Java microservices development, including troubleshooting various environmental issues.
  • 4+ years of experience with Microservices and domain-driven design.
  • 3+ years of experience with major cloud platforms such as GCP, Azure, or AWS.
  • Proven experience in leading the solution architecture lifecycle, from concept to production release.
  • Familiarity with telecom provisioning, billing, and fiber solutions.
  • Experience in implementing telecom products and services, including Voice/VoIP and broadband services.
  • Knowledge of BPM/Workflow/Orchestration tools.
  • Ability to thrive in a fast-paced environment with a strong focus on delivering results.
  • Self-motivated, detail-oriented, and adept at managing multiple stakeholders and cross-functional projects.
  • Capability to exercise sound judgment in methods, techniques, and evaluation criteria for achieving results.
  • Provide industry insights and best practices to keep the technology stack innovative.

Preferred Qualifications:

  • Certifications in Java and Cloud (GCP/Azure/AWS).
  • Experience in FTTP provisioning and activation.
Why Join Brightspeed?

We embrace modern work practices and have been recognized as a Top Workplace. Our headquarters is designed to foster a vibrant hybrid workforce. We offer roles that can be remote, hybrid, or office-based, depending on the position and individual circumstances.

We provide competitive compensation and a comprehensive benefits package that emphasizes overall wellness, including medical, dental, vision, and life insurance, a 401K plan with company match, and various voluntary benefits.

At Brightspeed, diversity, equity, and inclusion are fundamental to our values. We believe that bringing our authentic selves to work enhances our effectiveness and fosters a more inclusive community.

Brightspeed is an Equal Opportunity Employer. For more information, please review our Privacy Notices.



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