Associate Resolution Consultant
2 months ago
Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you
LPL Financial (NASDAQ: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.
Job Overview:
The Cash Management Estate Resolution Consultant supports our internal business partners and advisors with high priority service issues, manages escalated inquires and assists with knowledge sharing. This will include resolving escalations and complex scenarios from our clients regarding death related inquires, while determining root cause and providing recommendations for process improvements. The Resolution Consultant will also be responsible for training, coaching, and guidance for our internal and external clients. Being strongly engaged, flexible, and adaptable to competing priorities will be a key success factor for this position.
Responsibilities:
- Review, prepare, and process advisor/end death distribution claims and monitoring each request for completion
- Effectively managed and evaluate risk when reviewing death distributions to ensure policy and procedures are followed
- Provides superior service and take ownership when handling incoming and outgoing calls related to complex death related issues
- Handles high level/complex escalations by understanding the request, taking appropriate action and providing rational to resolve while keeping management informed
- Assist in process improvement efforts to help identify new and better way to do things
- Proactively education internal business partners and advisors on products and processes
- Identify opportunities for process improvement and collaborate with team on implementation
What are we looking for?
We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.
Requirements:
- One to two years general brokerage industry knowledge experience
- One to two years customer service experience
- Microsoft Office products
Core Competencies:
- Excellent verbal and written skills
- Excellent time-management skills
- Attention to detail
- Effective communication across departments
Preferences:
- BETA Knowledge
- Previous experience with trust/estates
- Bachelor's Degree
Pay Range:
$20.48-$34.13/hourActual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offerWhy LPL?At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation's leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.
We are one team on one mission. We take care of our advisors, so they can take care of their clients.
Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees. We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.
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Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at
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