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Business Operations Associate

2 months ago

Tempe, Arizona, United States Aerotek Full time

Job Summary

The Business Operations Associate is responsible for providing timely and value-adding customer service to our customers, including candidates, contract employees, clients, and internal partners. This is a customer-facing role that requires ongoing support of customer interactions, problem resolution, and maintaining general office operations.

Key Responsibilities

Contractor and Client Onboarding

Support candidate onboarding process, including reviewing and completing I-9 forms, providing assistance with pre-employment paperwork, and distributing necessary assets.

Support client onboarding process, including driving business utilization.

Manage contractor compliance with key requirements, such as E-Verify documentation.

Assist with contractor training and certification requirements.

Lifecycle Management

Serve as the primary contact for contractor questions and facilitate communication to resolve onboarding or payroll and invoicing issues.

Partner with the center to update contractor records for address changes, direct deposit updates, and other administrative tasks.

Manage the processing of live paychecks and contractor travel booking requests.

Direct unemployment filing questions and workers' compensation inquiries to the proper teams for resolution.

Operational Support Activities

Provide exceptional front office customer service and partner with talent acquisition to manage internal onboarding for all field office hiring.

Manage internal payroll process and asset distribution for new hires and terminations.

Maintain outstanding levels of administrative support to all internal and external employees and resolve issues related to process and technology questions.

Serve as the primary liaison between field office producers and corporate teams, driving partnerships and education on important processes.

Provide education and accountability to field office producers on timely ESF submittal, CRG submittal, and other critical processes.

Competencies

Ability to prioritize, organize, problem solve, and meet deadlines and goals.

Ability to communicate effectively and provide follow-up.

Capability of working in a team-oriented environment and delivering/receiving honest feedback.

Thorough knowledge of business policies and human resource practices.

Excellent written/oral communication and interpersonal skills.

Strong decision-making ability.

Ability to build strong partnerships with all internal customers.

Integrity and ability to maintain confidentiality and personal credibility.

Ability to tackle complex issues and develop innovative, practical solutions.

Qualifications

1+ years of experience in a customer service-related position.

Associates degree or two years of applicable experience in customer service.