Patient Service Representative

1 month ago

Oklahoma City, Oklahoma, United States Intermountain Health Full time

Job Description:

You will represent Intermountain Health and serve as the point of contact for patients entering Intermountain Health facilities. We look for individuals who embody Intermountain Health's values and focus on establishing collaborative relationships with patients and fellow caregivers (employees) to deliver the highest level of customer/patient satisfaction. You ensure superior customer experience by identifying and resolving patient needs related to patient intake and care including greeting and checking-in patients, as well as verifying information supplied by patients.

Job Essentials

  • Greets incoming customers in a professional manner to assess customer needs and ensures needs are met and customer service expectations exceeded.
  • Efficiently updates and verifies patient demographics, insurance, and contact information, and assists customers in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance.
  • Thoughtfully directs patients on next steps and informs patients about delays and wait times.
  • Promptly schedules appointments utilizing provider templates and scheduling guidelines.
  • Proactively requests payments from patients on current and past medical services.
  • Receives and processes those payments following appropriate procedures for handling payments.
  • Supports administrative function of the clinic in working reports, addressing patient concerns, and performing paperwork.
  • Willingly coordinates with other care teams and other employees to provide a seamless experience for patients.
  • Completes training and pass-off requirements.

Minimum Qualifications

  • Six months of customer service experience involving interactions with customers.
  • Demonstrated basic computer skills involving word processing and data entry.
  • Professional manner and strong interpersonal and communication skills.

Preferred Qualifications

  • One year of customer service experience, especially in a hospital or medical office.
  • Problem solving ability, analytical skills, self-motivated and able to work well in a clinic environment.
  • Demonstrate excellent verbal and written communications skills.

Physical Requirements:

  • Interact with others requiring the employee to communicate information.
  • Operate computers and other office equipment requiring the ability to move fingers and hands.
  • See and read computer monitors and documents.
  • Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Anticipated job posting close date:

08/18/2024

Location:

Valley Center Tower

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$ $22.54

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers ) , and for our Colorado, Montana, and Kansas based caregivers ) ; and our commitment to diversity, equity, and inclusion ) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


  • Patient Services Representative

    3 hours ago

    Oklahoma City, Oklahoma, United States INTEGRIS Health Full time

    About the RoleWe are seeking a highly organized and detail-oriented Patient Services Representative to join our team at INTEGRIS Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support.Key ResponsibilitiesAnswer and direct incoming phone calls in a timely and professional...

  • Patient Service Representative

    3 months ago

    Oklahoma City, Oklahoma, United States Aston Carter Full time

    *COVID 19 VACCINATION REQUIRED***Shift is Monday - Friday 8 AM to 5 PM*Patient Access Representative responsibilities include:Greeting patients and their caregivers on arrivalCollecting information such as patient details, medical history, billing, and insurance informationPreparing patient admission and discharge documentationJob briefWe are looking for a...

  • Patient Services Representative

    15 hours ago

    Oklahoma City, Oklahoma, United States INTEGRIS Health Full time

    About the RoleINTEGRIS Health is seeking a highly skilled and detail-oriented Patient Services Representative to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support.Key ResponsibilitiesAnswer and direct incoming phone calls in a timely and professional mannerCollect...

  • Patient Services Representative

    3 hours ago

    Oklahoma City, Oklahoma, United States INTEGRIS Health Full time

    About the RoleWe are seeking a highly organized and detail-oriented Patient Services Representative to join our team at INTEGRIS Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support.Key ResponsibilitiesAnswer and direct incoming phone calls in a timely and professional...

  • Senior Patient Services Representative

    3 days ago

    Oklahoma City, Oklahoma, United States OU Health Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Senior Patient Services Representative to join our team at OU Health. As a key member of our patient services team, you will be responsible for coordinating patient schedules, providing exceptional customer service, and ensuring the smooth operation of our facility.Key...

  • Senior Patient Services Representative

    10 hours ago

    Oklahoma City, Oklahoma, United States OU Health Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Senior Patient Services Representative to join our team at OU Health. As a key member of our clinical support team, you will play a critical role in ensuring the smooth operation of our facility.Key ResponsibilitiesScheduling: Coordinate patient appointments, provide information about clinic...

  • Patient Access Representative

    2 hours ago

    Oklahoma City, Oklahoma, United States Mercy Full time

    Job Summary:Mercy is seeking a highly skilled and compassionate Patient Access Representative to join our team. As a Patient Access Representative, you will be the first point of contact for our patients and will be responsible for representing Mercy with the highest standard of customer service, compassion, and performing all duties in a manner consistent...

  • Patient Service Representative

    1 hour ago

    Oklahoma City, Oklahoma, United States Select Physical Therapy Full time

    About the RoleWe are seeking a highly organized and detail-oriented Patient Service Specialist to join our team at Select Physical Therapy. As a Patient Service Specialist, you will play a critical role in ensuring that our patients receive exceptional care and service from the moment they arrive at our center.Key ResponsibilitiesPatient Registration and...

  • Patient Services Coordinator

    16 hours ago

    Oklahoma City, Oklahoma, United States Integris LLC Full time

    Job SummaryIntegris LLC is seeking a highly skilled Patient Services Representative to join our team. As a Patient Services Representative, you will be responsible for providing exceptional customer service to our patients and their families.Key ResponsibilitiesAnswer telephones and respond to patient inquiries in a professional and courteous manner.Take...

  • Patient Support Representative

    1 month ago

    Oklahoma City, Oklahoma, United States Aveanna Full time

    Patient Support Representative (REMOTE)ApplyRefer a FriendBackJob DetailsRequisition #:197383Location:Oklahoma City, OK 73116Category:OTSalary:$19.00 per hourPosition DetailsAveanna Healthcare is the largest provider of home care to thousands of patients and families, and we are looking for caring, compassionate people who are driven to fulfill our mission...

  • Patient Services Coordinator

    3 hours ago

    Oklahoma City, Oklahoma, United States Integris LLC Full time

    Job SummaryIntegris LLC is seeking a highly skilled Patient Services Representative to join our team. As a Patient Services Representative, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.Key ResponsibilitiesAnswering telephones and taking concise messagesScanning and indexing information into...

  • Patient Account Representative

    1 month ago

    Oklahoma City, Oklahoma, United States Actalent Full time

    Patient Account Representative Job DescriptionActalent is looking for Patient Accounts Representative to be primarily responsible for receiving and processing all new admissions and readmissions. As the gatekeeper, individuals will generally serve as the first point of contact for facility customers to ensure that all demographic and payer information is...

  • Patient Services Associate

    1 week ago

    Oklahoma City, Oklahoma, United States Southern Missouri Community Health Full time

    Southern Missouri Community Health Center (SMCHC) is committed to delivering exceptional medical and dental services to our rural population. Customer Service Representatives play a crucial role as the first point of contact, ensuring patients are greeted with professionalism and warmth. Do you find joy in brightening someone's day? Are you proud of your...

  • Patient Services Associate

    1 week ago

    Oklahoma City, Oklahoma, United States Southern Missouri Community Health Full time

    Southern Missouri Community Health Center (SMCHC) is committed to delivering exceptional medical and dental services to our rural community. Customer Service Representatives play a crucial role as the first point of contact, ensuring a warm and professional welcome to patients. Do you find joy in brightening someone's day? Are you proud of your ability to...

  • Patient Services Associate

    6 days ago

    Oklahoma City, Oklahoma, United States Southern Missouri Community Health Full time

    Southern Missouri Community Health Center (SMCHC) prides itself on delivering exceptional medical and dental services to our rural population. Customer Service Representatives play a crucial role as the first point of contact, ensuring patients feel welcomed in a courteous and professional manner. Do you find joy in brightening someone's day? Are you...

  • Patient Services Associate

    6 days ago

    Oklahoma City, Oklahoma, United States Healthcare Partners Investments Full time

    $500 Sign on Bonus for Full Time Patient Access Representative The Patient Access Representative plays a crucial role in ensuring the thorough and precise registration of all individuals seeking services at our facility. This position is responsible for effectively gathering and inputting patient information into the system as provided by the patient or...

  • Patient Service Coordinator

    6 days ago

    Oklahoma City, Oklahoma, United States Mercy Full time

    Position Overview:The Patient Service Coordinator plays a crucial role as the initial point of interaction for our patients. It is essential to embody the values of Mercy by delivering exceptional customer service and compassion in every task performed.Key Responsibilities:Provide outstanding service to patients and their families.Assist with administrative...

  • Denials Follow Up Patient Financial Services Representative ABO

    3 weeks ago

    Oklahoma City, Oklahoma, United States Banner Health Full time

    Primary City/State:Arizona, ArizonaDepartment Name:Amb Billing & Follow UpWork Shift:DayJob Category:Revenue CyclePrimary Location Salary Range:$ $25.85 / hour, based on education & experienceIn accordance with State Pay Transparency Rules.A rewarding career that fits your life. As an employer of the future, we are proud to offer our team members many career...

  • Patient Financial Services Specialist

    3 days ago

    Oklahoma City, Oklahoma, United States InsideHigherEd Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Senior Patient Account Representative to join our team at InsideHigherEd. As a key member of our patient financial services department, you will be responsible for managing patient accounts, processing billing and collections, and providing exceptional customer service.Key ResponsibilitiesManage...

  • Patient Support Representative

    2 weeks ago

    Oklahoma City, Oklahoma, United States Healthcare Partners Investments Full time

    Healthcare Partners Investments is seeking a dedicated full-time Customer Service Specialist for our Medical Billing Office. Work Schedule: Monday through Friday, with no weekend or major holiday shifts required. Position Overview: The Customer Service Specialist plays a crucial role in providing patient support within the Central Billing Office....