Patient Services Associate

2 weeks ago


Oklahoma City, Oklahoma, United States Southern Missouri Community Health Full time

Southern Missouri Community Health Center (SMCHC) is committed to delivering exceptional medical and dental services to our rural community.

Customer Service Representatives play a crucial role as the first point of contact, ensuring a warm and professional welcome to patients.
Do you find joy in brightening someone's day? Are you proud of your ability to provide outstanding customer service and collaborate effectively with others?

POSITION OVERVIEW:

Engage in a dynamic clinic environment alongside fellow Customer Service Representatives. Responsibilities include data entry into electronic medical records (EMR), managing incoming calls, distributing office documents, and coordinating appointment schedules. You will check patients in upon their arrival and out before they depart the clinic, handle payment collections, and address patient inquiries.

Your role is vital in maintaining high-quality service for the patients of The Rural Alliance for Better Family Health, operating under the name Southern Missouri Community HealthCare (SMCHC).


ESSENTIAL QUALIFICATIONS:

  • A high school diploma or GED is required. Coursework in health records, computer applications, word processing, and typing is advantageous.
  • Prior experience with electronic medical records (EMR) is preferred.
  • Reliable transportation is necessary for travel between clinics and for attending off-site meetings and training sessions as needed.

PREFERRED QUALIFICATIONS:

  • Completion of courses in health records, computer applications, word processing, and typing is beneficial.
  • At least six months of experience in patient check-in/check-out, chart management, appointment scheduling, or telephone support in a clinical setting.
  • Completion of courses in medical or dental terminology is a plus.

COMPENSATION PACKAGE INCLUDES:

  • Comprehensive Health Insurance for employees
  • Dental Insurance coverage for employees
  • Long-term Disability Insurance
  • Life Insurance policy
  • Paid Time Off
  • Nine Paid Holidays
  • 401K plan with 5% employer matching
- and additional benefits.

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