Customer Experience Specialist

4 weeks ago


Las Vegas, Nevada, United States InDebted Full time

About Us

InDebted is changing the world of consumer debt collection for good. We've disrupted the traditional debt collection industry by providing businesses with a better way to support overdue customers to get back on track. Our solution is product-led, driven by AI and ML, and places customer experience at the core.

We're fully remote, with a team of over 300 people living and working all around the world. Founded in Australia, we've since expanded into the United States, United Kingdom, Canada, and New Zealand. We've doubled our revenue year over year, with significant growth on the horizon. Now is an incredible time to join the team as we continue on our mission to help millions of consumers resolve debt, better.

Duties and Responsibilities:

  • Utilize excellent written and verbal communication skills to interact clearly and concisely with customers with the aim of providing a world-class customer service experience
  • Interact with customers through channels including live chat, email, SMS and Voice
  • Analyze customers' concerns to understand why they are reaching out to us. Be able to acknowledge customers' concerns, clarify the issue, determine the cause of the problem, select and explain the best solution and, if necessary, follow up to ensure resolution.
  • Negotiate payment agreements with customers to achieve ideal outcomes for both the customer and our client
  • Recommend potential process or technology improvements to internal InDebted teams based on daily interactions with customers
  • Align behaviors with InDebted's values
  • Comply with applicable laws, regulations, policies, and procedures
  • Help thousands of customers on their debt free journey, using your deep understanding of our product and their situation to help reach the best outcome and turn their experience into a positive event
  • Actively participate in training initiatives to grow your skills and knowledge, for both this role and future opportunities
  • Meet and exceed key metrics: Productivity: 85%+Quality: 90+CSAT: Coming Soon

Experience and Skills:

  • Ability to work in our Las Vegas office up to 5 days per week
  • Self-motivated and resourceful - You should possess critical thinking and problem solving skills to provide the highest level of service to customers
  • Highly dependable and flexible
  • A high level of proficiency with utilizing web-based tools to interact with customers and document steps taken
  • Ability to successfully multitask and interact with up to 5 different customers simultaneously through various digital channels

Preferred:

  • Professionally fluent in English and Spanish

Our Benefits

Recognised by the AFR as Australia's Best Place to Work in 2022, the benefits of life at InDebted include:

Employee equity - Access to share options in something big

Flexible paid leave - Our trust-based leave model enables you to choose when you take leave, how much you take, and what you take it for

Uprise - Our EAP Provider supports your physical, social & psychological wellbeing

At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.

For Recruiters: We appreciate the interest of all candidates and recruitment agencies, however for this role we are managing this hiring process internally and will not be accepting applications through recruitment agencies. Thank you



  • Las Vegas, Nevada, United States Lush Full time

    About LushPosition Overview:Key Responsibilities: Engage with customers to understand their needs, provide exceptional product demonstrations, and drive sales.Brand Ambassador: Educate customers on our brand values, create a fun and inclusive shopping environment, and promote diversity and inclusion.Team Collaboration: Work with your team to surpass sales...


  • Las Vegas, Nevada, United States Burberry Full time

    About Burberry Burberry is a world-renowned luxury fashion house, celebrated for its iconic trench coats, signature check pattern, and commitment to timeless elegance. We strive to create exceptional experiences for our customers, both online and in our boutiques worldwide. Opportunity We are seeking passionate and dedicated Customer Service Consultants to...


  • Las Vegas, Nevada, United States SAHARA Las Vegas Full time

    SAHARA Las Vegas is seeking a dedicated and enthusiastic Guest Experience Specialist to join our team. In this role, you will be the first point of contact for our guests, ensuring their experience at SAHARA is exceptional from check-in to checkout. As a Guest Experience Specialist, you will play a vital role in creating a welcoming and memorable atmosphere...


  • Las Vegas, Nevada, United States Fencing Specialist Full time

    Job DescriptionPosition Overview:The Office Manager will be responsible for supervising and coordinating the daily functions of our office, delivering administrative assistance to various business units. This position encompasses managing financial transactions, facilitating customer communications, organizing service dispatch, and ensuring a tidy and...


  • Las Vegas, Nevada, United States Fencing Specialist Full time

    Job OverviewPosition Summary:We are in search of a proficient Access Control Systems Technician to enhance our team. This role is essential for the installation, upkeep, and repair of various automatic gate systems, ensuring the security and efficiency of access control solutions for both residential and commercial clients.Primary...


  • Las Vegas, Nevada, United States Swipejobs Full time

    Job OverviewJoin Our Team as a Customer Support SpecialistPosition Type: Full-time, Part-timeCompensation: $3.0/hrRole Summary:As a Customer Support Specialist, you will play a crucial role in enhancing the operational efficiency of our call center. Your primary responsibilities will include:Evaluating and managing performance metrics within the call center...


  • Las Vegas, Nevada, United States Bedrock Landscape Supply an Outdoor Living company Full time

    Sales Specialist Role at Bedrock Landscape SupplyPosition Overview: Are you passionate about delivering exceptional service and creating memorable experiences for customers? The Sales Specialist role at Bedrock Landscape Supply is designed for individuals who excel in interpersonal interactions and thrive in a dynamic retail environment. You will be...


  • Las Vegas, Nevada, United States Bedrock Landscape Supply an Outdoor Living company Full time

    Sales Specialist Role at Bedrock Landscape SupplyPosition Overview: Are you passionate about customer interactions and ensuring a memorable shopping experience? The Sales Specialist role at Bedrock Landscape Supply is designed for individuals who excel in providing exceptional service and managing transactions. As a key representative of our company, you...


  • Las Vegas, Nevada, United States Byrna Technologies Full time

    Position OverviewJoin Byrna Technologies as a Customer Engagement SpecialistROLE SUMMARYAre you enthusiastic about contributing to a company that focuses on cutting-edge non-lethal personal security solutions? Byrna Technologies is on the lookout for a Customer Engagement Specialist to enhance our dynamic retail team. If you thrive in a customer-centric...


  • Las Vegas, Nevada, United States Skin and Cancer Institute Full time

    Job OverviewWe are seeking a dedicated Customer Support Specialist to join our team at the Skin and Cancer Institute. This role is crucial in providing exceptional service to our clients and ensuring their needs are met effectively.Key ResponsibilitiesCommunication: Utilize excellent verbal and written communication skills to assist customers through various...


  • Las Vegas, Nevada, United States Skin and Cancer Institute Full time

    Job OverviewThe Skin and Cancer Institute is seeking a dedicated Call Center Representative to enhance our customer service experience. This role is pivotal in ensuring our clients receive the highest level of support and information regarding our services.Key ResponsibilitiesEffective Communication: Utilize excellent communication skills, including active...


  • Las Vegas, Nevada, United States The Smith Center Full time

    Job DescriptionJob Title: Customer Experience AmbassadorDepartment: The Smith CenterReports to: The Smith Center Store ManagerStatus: Part-Time, Non-ExemptHourly Rate: $16.00Summary:The Customer Experience Ambassador brings the Starbucks experience to life at The Smith Center for the Performing Arts for our customers through excellent and prompt service,...


  • Las Vegas, Nevada, United States Matamis Agency LLC Full time

    Job OverviewMatamis Agency LLC is a premier provider of customer-centric solutions, committed to excellence and inclusivity. We pride ourselves on delivering exceptional service and fostering enduring relationships with our esteemed clients.As a Customer Loyalty Specialist, you will play a vital role in embodying our dedication to outstanding customer care....


  • Las Vegas, Nevada, United States Matamis Agency LLC Full time

    Job OverviewMatamis Agency LLC is a prominent organization specializing in customer-oriented solutions. We pride ourselves on fostering a culture that values excellence and inclusivity, aiming to provide unmatched service and cultivate enduring relationships with our esteemed clientele.As a Customer Loyalty Specialist, you will play a pivotal role in...


  • Las Vegas, Nevada, United States Massage Envy Las Vegas Full time

    Join Our Team at Massage Envy Las Vegas We are seeking a passionate customer engagement specialist to become a vital part of our team at Massage Envy Las Vegas. In this role, you will have the chance to positively impact the wellness journey of our members and guests. Core Responsibilities:Educate clients on the advantages of consistent massage therapy,...


  • Las Vegas, Nevada, United States Sonic Automotive Full time

    Job OverviewCompany OverviewAt Sonic Automotive, part of a family of dealerships, we provide the tools, resources, and support necessary for your professional growth. Our extensive network of dealerships prioritizes not just sales, but your career development and success.Compensation: Commission-BasedRole PurposeThe Lease Retention Specialist plays a vital...


  • Las Vegas, Nevada, United States INFINITI OF LAS VEGAS Full time

    Position OverviewWe are looking for a dedicated and enthusiastic Customer Engagement Specialist to join our team at INFINITI OF LAS VEGAS. This role is essential in fostering and nurturing customer relationships through effective communication, coordinating sales efforts, and ensuring a positive customer experience.Key Responsibilities:Build and maintain...


  • Las Vegas, Nevada, United States Clear Title Company, Inc. Full time

    Job OverviewWe are looking for a dedicated and client-oriented professional to become a part of our team as a Customer Engagement & Sales Specialist. In this role, you will play a crucial part in delivering outstanding service to our clients, ensuring their needs are met with our offerings.Key Responsibilities:Address client inquiries through various...


  • Las Vegas, Nevada, United States Modern Choice Insurance LLC Full time

    Job OverviewWe are seeking a dedicated BILINGUAL Customer Support Specialist. This role is ideal for individuals who are eager to grow and gain insights into the insurance sector.As a full-time member of our team, you will deliver outstanding customer service to our clientele. To effectively assist our Spanish-speaking customers, candidates must be...


  • Las Vegas, Nevada, United States Randstad Full time

    Job OverviewWe are looking for dedicated and skilled customer service specialists to fill a seasonal position with a prestigious confectionery brand. In this role, you will be tasked with providing outstanding customer support to our elite clientele, ensuring their holiday experience is as delightful as our offerings.Compensation: $23 - $24 per hourShift:...