Seasonal Customer Service Specialist
2 weeks ago
We are looking for dedicated and skilled customer service specialists to fill a seasonal position with a prestigious confectionery brand. In this role, you will be tasked with providing outstanding customer support to our elite clientele, ensuring their holiday experience is as delightful as our offerings.
Compensation: $23 - $24 per hour
Shift: First
Working Hours: 8 AM - 8 PM
Education Requirement: High School
- Deliver exceptional customer service through various channels including phone, email, and chat, ensuring each interaction is handled with professionalism and care.
- Address customer inquiries regarding orders, shipments, product details, and general service requests.
- Maintain comprehensive knowledge of the product range to assist customers effectively in their purchasing decisions.
- Manage and resolve customer complaints promptly and empathetically, ensuring a high level of customer satisfaction.
- Work collaboratively with internal teams to provide seamless customer experiences, particularly during busy holiday periods.
- Document all customer interactions and transactions accurately.
- Uphold the brand's commitment to quality and service excellence.
- 2-3 years of experience in a high-level customer support or care role.
- Strong communication skills, both written and verbal, with a focus on professionalism and empathy.
- Ability to handle high call volumes and manage multiple tasks effectively.
- Experience with CRM systems and other customer service software.
- Capability to work independently in a remote setting while fostering team collaboration.
- Willingness to work extended hours during peak seasons, including evenings, weekends, and holidays.
- Availability to work weekends.
- Telephone Etiquette
- Call Center Support
- Customer Service Expertise
Randstad is a leading organization in connecting talented individuals with reputable companies. Our dedicated agents will carefully assess your employment needs and work diligently to align your skills and qualifications with suitable job opportunities. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.
At Randstad, we value diversity and strive to ensure that our hiring and interview processes are accessible to all applicants. If you require accommodations to enhance your application or interview experience, please reach out to us.
Compensation for successful candidates will be determined based on various factors including education, work experience, job duties, and certifications. Randstad also offers a comprehensive benefits package, which includes health coverage, an incentive and recognition program, and 401K contributions (eligibility applies).
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