Customer Experience Ambassador

Job Title: Customer Experience Ambassador

Department: The Smith Center

Reports to: The Smith Center Store Manager

Status: Part-Time, Non-Exempt

Hourly Rate: $16.00

Summary:

The Customer Experience Ambassador brings the Starbucks experience to life at The Smith Center for the Performing Arts for our customers through excellent and prompt service, quality beverages and products, and maintaining a clean and inviting store environment. You will be in a vibrant store environment where you will have the ability to master your food & beverage craft, work alongside partners, and meet new people every day. In addition to the standard barista duties, as a Customer Experience Ambassador, you will be supporting store operations by ensuring that inventory is replenished, supplies are stocked, and the store remains fully operational. A cup of coffee and a smile can go a long way, and we believe our Customer Experience Ambassadors have the power to be the best moment in each customer's day, through nurturing the human connection.

Essential Duties and Responsibilities:

• Delivers world-class customer service to all customers by acting with a customer-comes-first attitude, fostering positive interactions and experiences.
• Anticipate customer needs by constantly evaluating the store environment and interpreting customer cues, ensuring an exceptional and personalized experience for each guest.
• Prepare food and beverages to standard recipes or customize for customers, including recipe changes such as temperature, quantity of ingredients, or substituted ingredients.
• Operate various equipment, including espresso machines, blenders, coffee brewers, and machinery for heating food, such as convection ovens or microwaves.
• Execute food and beverage processes, including food deliveries, replenishment, pulls, stocking, zoning, instocks routines, data accuracy, culling, rotation, cleaning, defect, signing, and backstock.
• Monitor and record temperature-sensitive food items as outlined in best practices.
• Follow proper packaging and labeling guidelines for food products.
• Locate and identify damaged, recalled, or expired items and process them according to best practices.
• Follow proper perishable inventory procedures to ensure an accurate recording of inventory.
• Maintain an appropriate level of stock items in the store area.
• Assist in maintaining display cases and pastry par levels.
• Access and maintain inventory and supplies on-site to ensure the store remains fully stocked and operational throughout the day.
• Replenish supplies and restock shelves regularly to prepare for peak times and maintain product availability.
• Monitor inventory levels and communicate with the store management regarding any supply needs or discrepancies.
• Assist with organizing and maintaining the stockroom, ensuring items are properly stored and easily accessible.
• Support store management with Barista breaks, ensuring that breaks are scheduled and monitored efficiently while maintaining adequate floor coverage to support seamless store operations.
• Maintains a clear and organized workspace, including counters, machines, and customer areas.
• Complete and record all cleaning tasks in the store space as outlined in best practices
• Inputs all orders into the POS terminal accurately and efficiently.
• Accurately posts all transactions on the POS terminal, including credit/debit card payments, mobile app payments, and Starbucks gift cards.
• Maintain an ongoing awareness of all promotional activities within Starbucks.
• Follows health, safety, and sanitation guidelines for all products.
• Serve as an ambassador for The Smith Center and Symphony Park; effectively demonstrating the mission, vision, values, and impact to the community at large.
• Perform other duties as assigned within the scope of the position.

Required Education, and Experience:

• High school diploma or GED.
• Minimum of 1 year experience in a customer service role, preferably in a retail or food and beverage environment.
• Excellent interpersonal and problem-solving skills.
• Strong organizational skills and ability to multitask efficiently.
• Basic knowledge of state and federal food safety and OSHA guidelines
• Experience in handling monetary transactions and basic accounting principles and practices.

Required Skills & Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are general guidelines based on the minimum experience, knowledge, skill, and or ability required. Individual abilities may result in some deviation from these guidelines. To perform effectively in this position, the incumbent must have:

• Exceptional guest service skills.
• Proven attention to detail and outstanding accuracy.
• Excellent verbal and written communication skills.
• Ability to read, write, and communicate effectively in English is required; other languages such as Spanish would be beneficial but not required.
• Ability to work effectively under pressure; consistently meet goals and deadlines.
• Excellent interpersonal and conflict management skills.
• Proven ability to interact respectfully and accurately with all TSC/Store team members and guests by responding with compassion and understanding.
• Ability to read, write, and communicate effectively in English is required; other languages such as Spanish are a plus.
• Ability to establish priorities, work independently, and set and proceed with objectives with minimal supervision.
• Ability to manage a range of styles and behaviors in a tactful, congenial, respectful, and constructive manner.
• Flexibility to work various shifts, including early mornings, evenings, weekends, and holidays.

Computer Skills:

• Basic knowledge of Microsoft Office Suite programs (Word, Excel, and Outlook).
• Comfortable operating point-of-sales (POS) systems and other store-related technology.
• Comfortable using and assisting customers with mobile payment systems, such as the Starbucks Mobile App and other contactless payment methods.

Physical Job Requirements:

The physical requirements and demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• This position will require sitting for long periods, standing, bending, and walking, as well as using fine motor skills, such as finger dexterity for typing.
• Specific vision abilities required by this job include close vision and peripheral vision.
• Ability to regularly lift, move, carry, push, and pull 50 pounds or more.
• Ability to occasionally reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.
• Ability to physically stand, walk, and climb stairs on a consistent basis.
• This position could be exposed to loud noises, and frequent phone conversations, and requires average to above average visual acuity and hearing.
• Most of this job will be performed indoors in a climate-controlled environment.

Certificates, Licenses, Registrations:

Must be able to qualify for licenses and permits if required by federal, state, and local regulations during the course of employment.

• Food Handler Safety Training Card

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all the responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Pay Transparency:

To encourage pay transparency, promote pay equity, and proactively address regulations, The Smith Center for the Performing Arts will comply with all applicable state laws or regulations that require employers to provide wage or salary range information to job applicants and employees. The hourly rate is $16.00 per hour plus retirement benefits. This position is tip-eligible.

Benefits:

• Creative and collaborative work culture
• Competitive Hourly Rates
• Consistent scheduling - advance schedule posting to guarantee you hours of work. We provide flexible options to accommodate your availability.
• Comprehensive health, dental, and vision insurance plans
• Paid-Time off and holiday pay, including personal holiday time off
• 401(k) retirement savings plan eligibility on your start date with employer match
• Training and career growth opportunities
• 10% discounts on Starbucks products and merchandise pushed in-store only.
• Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events.

Limitations and Acknowledgment:

The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Reasonable accommodation is available for qualified individuals with disabilities upon request.

The Smith Center for the Performing Arts (TSC) is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC.

Diversity, Equity, and Inclusion Mission Statement:

At The Smith Center for the Performing Arts (TSC) diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unwavering. They are central to our mission and to our impact on the community. We know that having varied perspectives helps generate better ideas to solve the complex problems of a changing—and increasingly diverse—world. We believe that a variety of opinions, approaches, perspectives, and talents are the cornerstones of a strong and flexible organization.

TSC strives to champion diversity, equity, and inclusion for all.