Luxury Customer Experience Specialist
2 weeks ago
About Burberry
Burberry is a world-renowned luxury fashion house, celebrated for its iconic trench coats, signature check pattern, and commitment to timeless elegance. We strive to create exceptional experiences for our customers, both online and in our boutiques worldwide.
Opportunity
We are seeking passionate and dedicated Customer Service Consultants to join our dynamic team in Las Vegas. As the face of Burberry's digital customer experience, you will play a vital role in delivering exceptional service and building lasting relationships with our valued clientele.
Responsibilities- Provide personalized solutions to customer inquiries, ensuring their needs are met with accuracy and efficiency.
- Cultivate brand loyalty by showcasing your passion for Burberry products and sharing your expert knowledge.
- Collaborate effectively with internal teams to resolve service or product-related issues promptly and professionally.
- Utilize a range of digital tools and systems to manage customer interactions and maintain accurate records.
- Contribute to a positive and supportive team environment, fostering a culture of excellence.
- Exceptional communication skills, both written and verbal, with fluency in English. Additional language proficiency (Spanish or Portuguese) is highly desirable.
- A genuine passion for delivering world-class customer service and exceeding expectations.
- Proven experience in a customer-facing role, ideally within a contact center environment.
- Strong problem-solving abilities and the ability to think critically.
- A collaborative team player with a positive attitude and a willingness to learn.
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