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Accounts Payable Analyst

2 months ago

Santa Clara, California, United States TEKsystems Full time

Description:

We are now looking for Accounts Payable Help Desk Analyst.

You will be primarily responsible for assisting the help desk team on problem resolution with a high level of customer service for vendors and internal customers and with a mindset toward process improvement. You will also be accountable for the accuracy, completeness, and timely management of inquiry tickets.

The ideal candidate has had accounts payable operational bkgrd with strong analytical and communication skills. This position is the best suited for a career minded accounting professional who is detail oriented and enjoys working in a challenging, fast-paced environment.

Job Duties:

  • Respond to inquiries and issues to provide the first line of customer service for internal and external partners.
  • Perform root cause analysis and resolve technical problems related to the AP system and applications.
  • Escalate complex issues to the appropriate level of support or management.
  • Provide guidance and training to partners/users on the AP system and applications, including new features and enhancements.
  • Create and maintain user manuals, FAQs, and other documentation for the AP system and applications.
  • Participate in the testing and validation of the AP system and applications, including system upgrades, patches, and integrations.
  • Monitor and report on the performance and availability of the AP system and applications.
  • Collaborate with other cross functional teams to ensure the alignment and integration of the AP system and applications with other systems and processes.

Skills and Qualifications:

  • Bachelor's degree in computer science, information systems, accounting, or related field, or equivalent work experience.
  • At least 5 years of experience in providing technical support and troubleshooting for AP or related applications.
  • Strong knowledge of AP processes, policies, and best practices.
  • Excellent communication, customer service, and problem-solving skills.
  • Strong analytical skills, time management, and organizational skills.
  • Attention to detail and accuracy.
  • Proficient in using Microsoft Office applications.
  • Real passion for continuous improvement of systems and processes.
  • Proven ability to work effectively in a fast-paced environment.
  • Experience with offshore resources is preferred.
  • Experience with SAP is preferred.
About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.