Senior Growth and Strategy Manager

2 months ago

Bethesda, Maryland, United States HiLabs Full time

The HiLabs Story

HiLabs was born in the halls of Yale University when a cardiologist and an AI expert teamed up to tackle the data quality issue in the US healthcare system. After seven years of working with some of the best data scientists in the world, HiLabs is on the cutting edge of breakthroughs in data science and AI.

HiLabs Team

  • Multidisciplinary industry leaders
  • Healthcare domain experts
  • AI/ML and data science experts
  • Professionals hailing from the worlds best universities, business schools, and engineering institutes including Harvard, Yale, Carnegie Mellon, Duke, Georgia Tech, Indian Institute of Management (IIM), and Indian Institute of Technology (IIT).

The Growth Strategy team is focused on ensuring our clients receive value from our products and achieve their business goals, while retaining and growing our client base of the country's largest national and regional health plans. We are seeking a talented and highly motivated Client Advisor to join our team.

In this role, you will be responsible for building trusted relationships, driving product value, and growing the overall value of our customer relationships. You will be part of a close-knit, high-performing team that is committed to working with customers to discover their specific needs and challenges, and creatively use our technology to address them.

A successful candidate will be confident in leading client-facing and executive-level interactions, is motivated by a fast-paced and dynamic environment, thrives on solving new challenges, and is capable of mastering a complex product. You play a pivotal role in the business and will have the opportunity to innovate, leave your mark on the organization, and rapidly grow your career.

Responsibilities:

  • Promote customer retention, renewals, and growth with national and large regional health plan clients through building trusted relationships across stakeholders, including senior executives.
  • Develop deep understanding of the clients' needs, objectives, and challenges.
  • Work in very close partnership with delivery managers and the technical team to ensure client's needs are met, occasionally serving in a hybrid role as a CRM/delivery manager.
  • Work in close partnership with the product team to provide guidance and co-create proactive solutions alongside client partners.
  • Develop KPIsand value stories in concert with the client and delivery team to measure and report on business impact.
  • Lead during regular client check-ins, QBRs, and other critical touchpoints.
  • Assist in the implementation of new clients.
  • Make connections with stakeholders from business areas outside of purchased product lines to appropriately cross-sell additional products.
  • Lead on renewals and upsells.
  • Manage scope of work to ensure delivery is within defined expectations in terms of timeliness and quality, while proactively mitigating scope creep risk.
  • Visit clients on-site or at conferences quarterly (approx. 15% travel).
  • Maintain quality records in Salesforce.

Requirements:

  • Proven experience of 7+ years in a client-facing role at a Healthcare, consulting, professional services, SaaS, or IT services firm.
  • Experience in project management in a technical or SaaS environment preferred.
  • Proactive work style, comfort moving at a fast pace and interacting with Executive-level stakeholders.
  • Healthcare and/or Tech sector experience strongly preferred.
  • Master's degree or equivalent years' experience preferred.

HiLabs Total Rewards

Competitive Salary, Accelerated Incentive Policies, H1B sponsorship, Comprehensive benefits package that includes ESOPs, financial contribution for your ongoing professional and personal development, medical coverage for you and your loved ones, 401k, PTOs & a collaborative working environment, Smart mentorship, and highly qualified multidisciplinary, incredibly talented professionals from highly renowned and accredited medical schools, business schools, and engineering institutes.

CCPA disclosure notice -

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