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Strategic Technology Operations Manager

2 months ago

Los Angeles, California, United States Wedbush Securities Full time
Job Description

Wedbush Securities is a leading financial services firm that provides innovative solutions through its Wealth Management, Capital Markets, Futures, and Advanced Clearing & Prime Services divisions. As a key player in the industry, we are committed to delivering exceptional client service and fostering a culture of innovation and growth.

Role Overview

The VP, Technology Operations & Incident Response Manager plays a critical role in ensuring the seamless operation of our technology infrastructure and responding to incidents that impact our business and clients. This position requires a strategic thinker who can develop and implement incident management processes, manage a team, and communicate effectively with stakeholders.

Key Responsibilities
  • Develop and implement incident management processes to minimize downtime and ensure business continuity
  • Manage a team to respond to technology incidents, including prioritizing and classifying incidents, coordinating with internal and external teams, and providing regular updates to stakeholders
  • Deploy and maintain incident management tools and systems to optimize process efficiency
  • Perform root cause analysis to identify areas for improvement and develop preventive measures to minimize recurrence
  • Develop and update incident management policies, procedures, and documentation to ensure compliance and best practices
  • Collaborate with other IT service management functions to ensure alignment and synergy
  • Perform other tasks and duties as required and assigned
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Demonstrated experience in IT incident management or a comparable role within the IT and financial sectors
  • Thorough understanding of ITIL incident management processes and best practices
  • Exceptional problem-solving and analytical abilities, especially under pressure
  • Effective communication and interpersonal skills, adept at engaging stakeholders of all levels
  • Proficiency in incident management tools and systems
  • Familiarity with service management frameworks like ITIL
  • Experience with IT service management software such as ServiceNow
  • Capability to thrive both independently and as part of a team
What We Offer

As a valued member of our team, you will enjoy a comprehensive benefits package, including:

  • Comprehensive medical, dental, and vision coverage with multiple health plan options
  • Health Savings Account (HSA) with company-sponsored contributions
  • Flexible Spending Accounts (FSA) traditional and dependent care
  • Pre-Tax Commuter Benefits
  • 401(k) Plan: competitive discretionary company matching and profit-sharing contributions
  • Tuition reimbursement ($5,250 max per year)
  • Paid Vacation, Sick Time, Holidays, Volunteer Time Off
  • Paid Leave: Parental Bonding, Jury Duty, Military, Disability, etc.
  • FINRA and Professional License Sponsorship
  • Charitable Donation Matching Contributions
  • Travel & Employee Assistance and Employee Discount Programs

At Wedbush Securities, we recognize that a diverse and inclusive workforce drives innovation, results in higher colleague satisfaction, fosters superior client service, and adds meaningful value for stakeholders. We aim to foster a culture of inclusion where all colleagues are valued for their unique contributions to the firm and provided equal opportunities to succeed.