Key Account Manager
3 weeks ago
Who We Are
We are one of the world's leading wet pet food manufacturers. At i-Tail Corporation (ITC), our unwavering commitment is to achieve sustainable business growth. We aim to bolster our leadership in the contract manufacturing of wet pet food, upholding high production standards and employing cutting-edge technology. We source quality raw materials capable of delivering complete and nutritious meals to pets worldwide. In the Americas, we operate through our wholly-owned subsidiary, US Pet Nutrition LLC (USPN), which oversees territories throughout the North, Central, and South American regions. This job posting is for a position with USPN.
We are part of the Thai Union Group, the world’s leading canned tuna and seafood manufacturer, and the owner of well-known consumer brands such as Chicken of the Sea, King Oscar, and Genova.
www.i-tail.com
www.thaiunion.com
Position
ACCOUNT MANAGER – CUSTOMER ACQUISITION
Job Description
Actively identify and pursue new business opportunities, focusing on "hunting" and acquiring new customers. The Account Manager will develop and implement strategic plans to penetrate new customers, reactivate opportunistic idle customers, and drive sales growth through cultivating relationships and offering curated products that suit the customer’s potential needs.
Duties And Responsibilities:
Identify and target potential new customers through market research, networking, and industry events
Stay informed about industry trends, competitor activities, and market conditions to identify opportunities and threats
Utilize market insights to refine sales strategies and capitalize on emerging opportunities
Create and implement effective strategies tailored to attract and secure new customers
Conduct needs assessments and develop customized solutions to meet the specific requirements of potential clients
Build and nurture strong relationships with key decision-makers within target organizations
Provide feedback to the HQ, commercial, and other teams regarding market demands, customer preferences, and competitive landscape.
Manage the entire sales cycle from lead generation to contract negotiation and closing
Work closely with internal teams, including marketing, product development, and customer service, to ensure alignment and support for new business initiatives
Curate and customize sales collateral to be appropriate to each of targeted customer
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Track and report on key performance indicators (KPIs) related to new customer acquisition and growth
Hands over accounts to key account owners and ensure a smooth transition; focusing on the next new customer to acquire
Qualifications And Experience Required:
A bachelor's degree or higher in business administration, marketing, sales, or a related field.
5-7 years of experience in business-to-business sales, especially in new customer acquisition for branded or PL, business development, preferably within the consumer packaged goods or similar business-to-business industries.
Believe in the potential of new customers
Excited about finding and capturing new opportunities
Adaptable to change
Naturally curious about trying new ways of engaging new customers
Skilled at managing multiple stakeholders & projects and prefer multi-tasking
Enjoy being out in the field, scouting for the next prospect
Have “fire inside” and “hunger for growth”
Aggressive and opportunistic; highly self- driven and persistent
Do not consider it “disrespectful” to seek out decision makers in an organization who are more senior
Are not prone to “giving up”
“Get” why prospecting is important
Understand the need to find and convert new customers as an insurance policy against the “same old accounts”
Strong at communicating our value- verbal and written- and tailor to match with different customer’s style
Primary Location
US – remote, preferred location is in San Diego with willingness to travel across the country to meet customers.
Job Posting Start Date
ASAP
Salary Range
Salary to be determined based on candidate profile.
At US Pet Nutrition LLC, certain roles are eligible for discretionary bonuses. US-based employees are eligible for healthcare benefits, 401(k), basic life insurance, wellness benefits, and parental leave, among others. (Benefits/perks listed may vary depending on the nature of your employment with US Pet Nutrition LLC and the country where you work.) The salary range displayed is the salary range for the role’s primary location and will depend on qualifications and experiences.
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