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Administrative Assistant

1 month ago

Hialeah Gardens, United States iWebGrocer Full time

IWebGrocer is an exporter of US made grocery and health and beauty brands. We have been a leader in the industry for the past 33+ years and currently do business in 96+ countries around the globe. Our vast portfolio and knowledgeable staff make us the go to for retailers and distributors in every region. We are hiring a Sales Administrative Assistant for our location in Hialeah Gardens, FL.


This position is in office and the hours are M-F, 7:30 AM to 4 PM.


The individual will work on various tasks that are necessary to run the business and move it forward.

These tasks include but are not limited to:

Assist in servicing existing and new accounts with various day to day tasks that are needed to effectively handle the business, including:

  • Receive and input quotes or orders into the system, confirming that quantities and pricing are accurate.
  • Track all orders that are pending, working with logistics to make sure that the bookings are made and keep a timeline of the process.
  • Create files and keep track of all customer paperwork, taking direction from sales manager on specific requirements.
  • Act as a liaison between sales and other company departments to accomplish tasks and move topics forward.
  • Prepare and edit documentation in PDF and excel formats to fit customer requirements.
  • Answer correspondence as needed on behalf of the appropriate party.
  • Handle incoming calls on behalf of the company and sales team, pulling in team members as needed.
  • Update the CRM with customer notes, pricing, and other items as requested.
  • Be customer facing as necessary to answer questions and provide updates. This will include giving information on product specs, shipping dates, anticipated delays and additional information required.
  • Work on multiple projects for multiple accounts at the same time, handling each accurately and in a timely fashion.

 

Qualifications

  • Fluent in English.
  • Previous administrative experience required. (Wholesale/Export trade/FMCG a plus)
  • Extensive excel experience necessary. Able to create charts and work with formulas.
  • Demonstrates urgency as well as being a self-starter, approaches tasks in an enthusiastic manner asking for more when completed.
  • Must be a team player, know the importance of the bigger picture.
  • Adaptable to change in a fast-paced organization.
  • Excellent written and verbal communication skills.
  • Must be proficient with Microsoft office, word, excel and Power point. CRM experience preferred.