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End User Support Specialist
4 months ago
About Us:
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com
Job Title: End User Support Specialist / Desk Side Support
Work Location: Battle Creek,MI
Job Description
Onsite Team / Desk Side Support
• Hands on experience in Remote Support EUC.
• Handle workplace related incident escalation from service desk.
• Investigate on incident, problem record when assigned.
• Perform remote break fix devices.
• Perform mobile device management using Intune & Addigy
• Troubleshoot mobile device issues with registration, certificate etc.
• Deployment on patches/upgrades
• Analyze and diagnose and resolve advance email issue, including email delivery failures, email routing problems, email client compatibility issues and performance degradation.
• Proficiency M365, Exchange Online, OneDrive, MS Teams support, maintenance, and administration.
• L1/L2 Support to end user for MS Window OS, MS Office.
• Maintain / install end user software and hardware.
• Window OS with experience of remote EUC support & Maintenance.
• Experience with ITSM tool.
• Laptop/Desktop Build/ Image Management
Must have good experience with 2-3 areas mentioned below.
1. MDM, Intune
2. M365, Exchange Online, OneDrive, MS Teams/Zoom
3. Azure VD, FSLogix
4. N-Able N-Central
5. V-Protect Rubrik
• Ability to multitask, meet deadlines, prioritize requests, and work independently.
• Able to communicate effectively with both business partners and IT professionals.
• Able to effectively collaborate cross-functionally at varying levels in the organization.
• 4-8 years of relevant experience
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):
Benefits and Perks:
Comprehensive Medical Plan Covering Medical, Dental, Vision
Short Term and Long-Term Disability Coverage
401(k) Plan with Company match
Life Insurance
Vacation Time, Sick Leave, Paid Holidays
Paid Paternity and Maternity Leave
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, colour, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Safe return to office: In order to comply with LTIMindtree’ s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree’s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree’s applicable processes.
