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End User Computing Specialist
2 months ago
Company Overview:
LTIMindtree is a leading global technology consulting and digital solutions firm dedicated to empowering businesses across various sectors to transform their operational frameworks, enhance innovation, and optimize growth through the adoption of digital technologies. As a trusted partner in digital transformation for over 700 clients, LTIMindtree leverages deep domain knowledge and technological expertise to foster significant competitive advantages, elevate customer experiences, and achieve impactful business results in an increasingly interconnected environment. With a workforce of nearly 90,000 skilled and entrepreneurial professionals spanning more than 30 countries, LTIMindtree — part of the Larsen & Toubro Group — integrates the renowned capabilities of the former Larsen and Toubro Infotech and Mindtree to tackle complex business challenges and deliver large-scale transformations.
Position Overview:
Deskside Support
Location: Hybrid Role
Role Responsibilities:
- Provide hands-on expertise in Remote Support for End User Computing (EUC).
- Manage and escalate workplace-related incidents from the service desk.
- Conduct investigations on assigned incident and problem records.
- Execute remote break-fix procedures for devices.
- Oversee mobile device management utilizing Intune and Addigy.
- Troubleshoot mobile device registration issues, certificate problems, and more.
- Implement deployment of patches and upgrades.
- Analyze, diagnose, and resolve advanced email issues, including delivery failures and compatibility challenges.
- Demonstrate proficiency in M365, Exchange Online, OneDrive, and MS Teams support, maintenance, and administration.
- Provide L1/L2 support for end users on Windows OS and MS Office applications.
- Install and maintain end-user software and hardware.
- Manage Windows OS with experience in remote EUC support and maintenance.
- Utilize ITSM tools effectively.
- Oversee Laptop/Desktop Build/Image Management.
Essential Qualifications:
- Proven experience in 2-3 of the following areas:
- Mobile Device Management (MDM), Intune
- M365, Exchange Online, OneDrive, MS Teams/Zoom
- Azure Virtual Desktop, FSLogix
- N-Able N-Central
- V-Protect Rubrik
- Ability to multitask, meet deadlines, prioritize requests, and work independently.
- Strong communication skills to engage effectively with both business partners and IT professionals.
- Capability to collaborate across various organizational levels.
- 4-8 years of relevant experience in the field.
Benefits and Perks:
- Comprehensive medical coverage including dental and vision.
- Short-term and long-term disability insurance.
- 401(k) plan with company matching.
- Life insurance options.
- Generous vacation time, sick leave, and paid holidays.
- Paid parental leave for both maternity and paternity.
Compensation Disclaimer: The salary range provided reflects the minimum and maximum target for the position across all US locations. Individual pay is determined by factors such as work location, job level, skills, experience, and relevant education or training. Additional compensation may be offered based on performance and other factors.
Diversity Commitment: LTIMindtree is an equal opportunity employer committed to fostering diversity in the workplace. Employment decisions are made without regard to race, color, creed, religion, sex, gender identity or expression, national origin, age, veteran status, marital status, disability, or any other characteristic protected by applicable law.
COVID-19 Vaccination Requirement: In compliance with LTIMindtree's COVID-19 vaccine mandate, candidates must provide proof of full vaccination against COVID-19 prior to or on the date of hire, or submit a request for reasonable accommodation in accordance with applicable laws.
